MKT Host/ess

MKT Host/ess

Job ID: REQ10390527

Four Seasons San Francisco

Location: San Francisco, California, United States of America

The Opportunity:

MKT Host/ess

Who We Look For:

We are looking for an individual who can provide support in our on-site, signature restaurant MKT. With 180-degree views of downtown, our restaurant and bar presents elegance through simplicity on a sustainable California-centric menu of seafood, local meats and seasonal vegetables along with handcrafted cocktails.

This is a regular union, non-management position.

Responsibilities

• Maintaining the reception area and entrance in all aspects of stocking and cleanliness

• Work in an efficient and professional manner while maintaining a positive attitude and deliver superior guest service at all times

• Anticipate guests’ needs, respond promptly, and acknowledge all guests

• Greet guests in a positive, friendly manner and make them feel welcome

• Aim to give the best possible service, in the least obtrusive manner

• Listen to and understand the details of guests’ inquiries, take notes if necessary

• Accommodate if guests have any special requests or allergies, etc.

• Seat guests promptly at a table pre-set for the number in the party and according to guest preference.

• Set up host/hostess stand, review guest reservations, and make recommendations as to the set-up of the room, maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet Four Seasons Service standards.

• Complete special projects (menu changes, signage, etc.) as instructed.

• Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service.

• Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu.

• Work harmoniously and professionally with co-workers and supervisors.

Minimum Qualifications:

• Prior experience working in Food & Beverage

• One year of experience in an upscale, fine dining establishment preferred

• Ability to perform basic mathematical equations

• Ability to demonstrate a positive attitude at all times

• Ability to listen effectively, empathetically and be respectful at all times

• Ability to maintain confidentiality

• Ability to maintain composure and stay focused

• Ability to maintain personal integrity

• Ability to use strong judgment

• Must portray an outgoing personality that is warm and friendly while demonstrating enthusiasm and professionalism

• A sincere willingness to provide service to residents, guests, and peers.

• Ability to function well under pressure, set priorities and adjust to changing conditions.

• High work ethic, with a sense of responsibility for the role filled within our team.

• A successful candidate will have a flexible schedule, ability to work weekends and holidays. Must be fluent in English and possess legal work authorization in the United States.

Four Seasons offers an award winning work environment and an excellent benefits package which includes:

• Hourly Rate: 35.99

• Complimentary Accommodation at other Four Seasons Hotels and Resorts

• 8 weeks of New Parental Leave Pay

• Fur Baby/Pet Insurance

• Inclusive and diverse employee engagement & recognition events all year-round.

• Complimentary accommodation at other Four Seasons Hotels and Resorts

• Complimentary Employee Meals

• Paid holidays, vacation & sick days

• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

• Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the EEOC is The Law Information poster please visit this website: EEOC is The Law.