About this role
Middle Contact Center Agent (Automotive Topics - German Speaker)
What will your responsibilities be?
- Answering customer inquiries about products and services, for example: staff, website, company, vehicle-specific, electromobility, service topics, sales, redirects and contact details
- Acknowledging and resolving customer complaints
- Processing inquiries received via multichannel
- Identifying customer needs and helping customers using specific features
- Analyzing and reporting product malfunctions
- Assisting in training new employees when requested by management
- Updating our internal databases with information about technical issues and useful discussions with customers
- Informing customers about new features and functionalities
What skills are we looking for?
- High school diploma or equivalent (mandatory)
- Minimum 2 years of previous work experience in as Customer Care Specialist or in a similar Customer Service Representative (CSR) role (preferred)
- Native-level German or minimum C1 proficiency (mandatory)
- Fluent in English (is a plus)
- Familiarity with the automotive industry (considered an advantage)
- Experience using help desk software and remote support too
- Solid understanding of CRM systems
- Excellent communication and problem-solving skills
What we can offer:
- Competitive Salary and Benefits
- Opportunity for rapid growth in the company
- Training according with your path career
- Collaborative work environment
- Multicultural teams
- Proactive support
Ref. Level: B
About the job
Job ID: 28811 Company: Volkswagen Group Services, Portugal Location: Palmela, PT, 2950-677 Department: Customer Service Career Level: Professionals Working Model: Full-time Contract Type: Other Remote Working: Up to 100% Posting Date: Jul 22, 2026
Volkswagen Group Services PortugalWe are experts, we do, we achieve, we notice, we listen, we are specialists, we get to work, we believe. We are where we are needed. Our three Iberian locations offer different key areas of expertise worldwide. Our diversity is our strength. We are Volkswagen Group Services! To learn more about the life in our company Volkswagen Group Services Portugal. Join us! Legal NoticesData Privacy | Volkswagen Group Services, Portugal Imprint | Volkswagen Group Services, Portugal