Mid-Market Account Manager

About the Role We’re looking for a highly driven Mid-Market Account Manager to own and grow a portfolio of customers by combining strong outbound prospecting, strategic account management, and consultative selling. This role is ideal for someone who thrives in a fast-paced SaaS environment, is proactive in building pipeline, and is passionate about helping customers unlock value — especially through AI-powered solutions.

What You'll Do

• Outbound & Pipeline Generation: Drive pipeline through proactive outbound efforts and self-sourced meetings from target accounts. Maintain high activity with structured outreach and recurring customer engagement.
• Customer Retention & Expansion: Own renewals to ensure high retention while identifying and mitigating risk early. Create expansion opportunities through new products, services, and AI-driven capabilities.
• Executive Engagement: Build strong relationships with decision-makers and lead strategic conversations with executive presence. Position the platform as a core AI work solution that drives measurable business outcomes.
• Account Strategy & Prioritization: Develop and execute account plans based on product usage, customer goals, and propensity to buy. Prioritize accounts to maximize impact and maintain disciplined pipeline management.
• Cross-Functional Collaboration: Partner with sales support and internal teams to progress deals and drive outcomes. Coordinate stakeholders for complex deals, ensuring alignment across functions.
• Product Demonstration & Deal Qualification: Tailor demos and presentations to customer needs. Lead discovery with curiosity and articulate the future-state vision and business impact of the solution.

What We're Looking For

• 3+ years of experience in B2B SaaS sales or account management
• Proven ability to self-source pipeline and manage a full sales cycle within existing accounts
• Strong outbound discipline and consistent activity levels
• Experience driving expansion within a customer base; experience managing renewals is a plus
• Excellent executive communication and stakeholder management skills
• Demonstrated ability to prioritize accounts using data and insights
• Experience working cross-functionally to close complex deals
• Comfortable delivering product demos and leading consultative sales conversations
• High level of curiosity, ownership, and problem-solving ability

Compensation & Benefits

• Salary range: $100,000 – $130,000 per year (USD)
• In addition to base salary, eligible for an annual discretionary bonus or role-based sales incentive plan; certain roles may include equity in the form of RSUs
• Competitive salary, benefits, bonus potential, and equity eligibility for many roles
• L&D: AI workshops, bootcamps, and internal hackathons to support fast growth
• Global, collaborative culture with offices in New York; hybrid work arrangement (3 days/week in NYC)