Mid-level Community Manager

Role Overview: We are seeking a proactive, creative, and people-oriented Community Manager to build, manage, and grow our online community. The ideal candidate will be responsible for fostering meaningful engagement, developing community initiatives, managing digital platforms, and ensuring a positive and consistent brand experience across all community touchpoints. The successful candidate should have strong communication and interpersonal skills, a good understanding of digital communities, and the ability to turn community interactions into meaningful relationships and business opportunities.

Key Responsibilities

• • Develop and implement strategies to build, grow, and engage the online community across relevant platforms.

• • Manage daily community interactions across platforms such as Slack, WhatsApp, Telegram, LinkedIn, Facebook, and other relevant channels.

• • Create and publish engaging community content, including announcements, updates, polls, discussions, and interactive posts.

• • Monitor community conversations, respond to inquiries, and ensure timely resolution of concerns.

• • Foster meaningful relationships with community members, partners, influencers, and other stakeholders.

• • Plan and coordinate virtual and physical community events, webinars, campaigns, and engagement activities.

• • Identify opportunities to increase community participation, retention, and overall growth.

• • Establish and enforce community guidelines to maintain a safe, respectful, and inclusive environment.

• • Gather community feedback, identify recurring concerns, and share actionable insights with relevant internal teams.

• • Track and report key community performance metrics, including membership growth, engagement rates, participation, and retention.

• • Collaborate with the marketing, product, and customer support teams to align community initiatives with broader business objectives.

• • Identify and manage potential community conflicts, negative feedback, and reputational risks

Requirements & Qualifications:

• • Communications, Marketing, Public Relations, Business Administration, or a related field is an advantage.

• • 2–4 years of experience in community management, social media management, customer engagement, or a related role.

• • Proven experience managing and growing online communities.

• • Strong written and verbal communication skills.

• • Excellent interpersonal, relationship-building, and conflict-resolution skills.

• • Familiarity with community management platforms such as WhatsApp, Telegram, Discord, Slack, and Facebook Groups.

• • Basic understanding of social media analytics and community performance metrics.

• • Ability to create engaging content and facilitate meaningful conversations.

• • Strong organizational skills and the ability to manage multiple community activities simultaneously.

• • Ability to work independently and collaboratively in a fast-paced environment.

Preferred Skills:

• • Experience managing communities within the technology, startup, or digital ecosystem.

• • Familiarity with content creation tools such as Canva.

• • Knowledge of social media management and scheduling tools.

• • Experience organizing online events, webinars, and community initiatives.

• • Understanding of customer engagement, brand advocacy, and community-led growth strategies.