Michelin Service Director

Michelin Service Director

We are seeking an experienced and hospitality-driven Service Director to lead service operations and guest experiences for our Michelin-rated restaurant. Working closely with the Executive Chef and Owners, this role will oversee the service team, beverage program, guest relations, and day-to-day service standards.

The ideal candidate brings significant fine dining or luxury hospitality experience, strong leadership skills, a deep knowledge of food and beverage, and a genuine commitment to hospitality.

Compensation & Benefits: Health, dental, and vision insurance; Sick time; Vacation; Paid floating holidays; Life insurance; Food, beverage, and lodging discounts.

Qualifications: Minimum 10 years of food, beverage, and/or hospitality service experience; Experience leading service teams in a fine dining, luxury hospitality, or high-end restaurant environment; Level 1 (Introductory) Sommelier certification preferred; Strong knowledge of food, wine, beverage, and hospitality; Exceptional verbal, written, and presentation skills in English; Experience with POS and PMS systems; Knowledge of OpenTable, Tock, or similar reservation platforms; Strong organizational skills with the ability to manage multiple priorities under time constraints; Excellent interpersonal and communication skills; Creative problem-solving and critical decision-making abilities; Professional demeanor with the ability to remain calm and effective under pressure; Genuine commitment to hospitality and exceptional guest service; Ability to work collaboratively with culinary, beverage, concierge, and property leadership.

Key

Responsibilities

• Lead and oversee all service staff in partnership with the Executive Chef; Provide warm, knowledgeable, and genuine hospitality throughout the operation; Oversee service standards and ensure a seamless guest experience; Build meaningful relationships with guests and assist in curating personalized guest experiences; Maintain strong knowledge of the cuisine and educate guests on food and beverage offerings; Ensure guest dietary restrictions and preferences are handled with care and attention; Direct the curation, management, and oversight of the beverage program; Research and order beverages to build and maintain an exceptional program; Manage beverage inventory, cost control, and wine storage planning; Oversee dining room organization, cleanliness, table settings, service tools, and guest-facing spaces; Foster a warm, collaborative, and hospitality-focused team culture; Provide ongoing education and development related to food, wine, beverage, and service; Participate in daily briefings and departmental and interdepartmental meetings; Partner closely with the Executive Chef, Culinary Leadership, Beverage Director, Concierge, Owners, and other departments; Maintain clear, consistent, and timely communication with staff, leadership, guests, vendors, and industry partners; Assist with hiring, performance management, and termination decisions in accordance with company policies and applicable regulations; JOB ID: 181989

• Elizabeth Wetherhold