About this role
A data-focused professional role at American Express Global Business Travel based in Gurgaon, India, full-time. The MI Data Management Analyst ensures inbound client and supplier data is complete, accurate, and report-ready before it reaches client MI. You will validate every inbound extract and resolve post-travel data issues, providing Level 2 support for post-travel data problems and performing root cause analysis and resolution.
Responsibilities
- Ensure inbound client and supplier data is complete, accurate and report-ready before it reaches client MI; validate inbound extracts and resolve post-travel issues.
- Provide Level 2 support for post-travel data issues, including root cause analysis and resolution.
- Coordinate with Back Office, Tech, and Product teams to ensure data accuracy.
- Work with all GBT departments, affiliates, and vendor partners to meet business requirements promptly.
- Collaborate with peers to develop better procedures, solve problems, and investigate issues.
- Share new insights and developments with the team.
- Maintain high quality and compliance scores.
- Work with the team to meet SLAs consistently.
- Identify and drive operational efficiencies, including automation opportunities.
- Commit to team goals and deadlines.
- Willing to work in rotational shifts.
Requirements
- Proven experience in the travel domain.
- Experience providing Level 2 support for post-travel data issues, including root cause analysis and resolution.
- Experience coordinating with Back Office, Tech departments, and Product teams to ensure data accuracy.
- Ability to work with all GBT departments, affiliates, and vendor partners to meet business requirements promptly.
- Ability to collaborate with peers to develop better procedures, solve problems, and investigate issues.
- Ability to share new insights and developments with the team.
- Demonstrated commitment to maintaining high quality and compliance scores.
- Track record of meeting SLAs consistently.
- Ability to identify and drive operational efficiencies, including automation opportunities.
- Commitment to team goals and deadlines.
- Willingness to work in rotational shifts.