MHI Talent Solutions | Product Manager, Business Systems

This pivotal position resides with one of our Talent Solutions client where we have established a strong partnership. The Product Manager, Business System role sits at the intersection of Product, Engineering, Supply Chain, Finance, and Operations, translating complex business processes into well-designed systems and features. The ideal candidate brings a strong product mindset, technical fluency, and the ability to go deep into operational domains such as purchasing, inventory, and order management.

Key Responsibilities

• Role: Product Manager, Business Systems

• Location: Los Angeles, California

• Status: MHI is a successful managed services partner and now assisting with their key direct hire needs

• Key Qualifications/Responsibilities:

• Product Strategy & Roadmap Ownership

• Own the product vision and roadmap for Business Systems supporting order-to-cash, procure-to-pay, inventory and fulfillment workflows

• Align initiatives to revenue growth, inventory efficiency, and operational scalability

• Drive a platform mindset across ERP and integrated systems, reducing fragmentation and manual work

• Balance immediate operational needs with long-term system architecture and scalability

• Business Systems Ownership (O2C, P2P & Inventory)

• Own and evolve systems supporting:

• Order-to-Cash (O2C): order management, fulfillment, invoicing

• Procure-to-Pay (P2P): purchasing, vendor management, inbound inventory

• Inventory Management: visibility, allocation, transfers, and reconciliation

• Partner with Production and Operations and Order Fulfillment teams to improve purchasing workflows, demand planning inputs, inventory accuracy, allocation, fulfillment execution, and exception management across the order lifecycle.

• Ensure systems support multi-channel complexity across wholesale, franchise, retail and DTC, with a focus on inventory and fulfillment operations

• Order Fulfillment & Channel Enablement

• Partner with Operations, Order Fulfillment, Wholesale, Retail, and Franchise teams to streamline end-to-end operational workflows.

• Lead feature development across:

• B2B order management and lifecycle events

• Inventory allocation, availability, and disposition across channels

• Fulfillment, shipping, and returns workflows

• Pricing, invoicing, and financial reconciliation

• Support franchise-specific requirements including regional operations, pricing structures, and reporting needs

• Ensure consistency and scalability of systems across all sales channels

• KPI Ownership & Operational Performance

• Own system-level performance metrics across business systems

• Drive measurable improvements in:

• Order cycle time and fulfillment speed

• Inventory accuracy and turnover

• Purchasing efficiency and vendor performance

• Invoice accuracy and revenue realization

• Exception handling and manual intervention rates

• Leverage data and user insights to continuously optimize system performance and workflows

• Systems & Integrations

• Own product direction for NetSuite ERP across B2B, DTC, purchasing, and inventory modules

• Drive data integrity and ensure seamless flow across ERP, 3PLs, EDI, and downstream systems

• Deliver automation and scalable solutions across integrations and system touchpoints

• Execution & Cross-Functional Delivery

• Gather business requirements and translate them into scalable product requirements, user stories, and acceptance criteria.

• Manage UAT, release planning, change management, and business readiness.

• Serve as the intermediary between Engineering and business stakeholders, translating business needs into scalable, well-designed system solutions.

• Maintain and communicate roadmaps, priorities, product requirements, technical designs, SOPs, and delivered outcomes across technical and non-technical teams.

• Skills, Knowledge and Expertise

• 5+ years if Product Management experience supporting enterprise business systems, ERP, supply chain, or operational technology.

• Strong functional understanding of Order-to-Cash, Procure-to-Pay, inventory management, and order fulfillment workflows.

• Hands-on Netsuite experience across order management, purchasing, inventory, fulfillment, and related business processes.

• Experience owning products and workflows across integrated enterprise systems, including ERP, EDI, WMS/3PL, and downstream platforms.

• Ability to gather complex business requirements and translate them into scalable product and system designs.

• Demonstrated ability to evaluate upstream and downstream process, data, and system impacts when designing solutions.

• Proven track record of delivering systems enhancements that improve operational performance, data integrity, and business scalability.

• Functional experience with iPaaS including the ability to understand, troubleshoot, and support integration flows, mappings, transformations, and data movement. (Celigo preferred)

• Preferred

• Background in apparel, retail, or consumer goods

• Experience working with WMS, EDI, and supply chain integrations

• Experience in multi-channel and global operations environments

• Strong analytical and data-driven decision-making skills

• Netsuite SuiteFoundation Certification or higher

• Company Benefits include 100% paid healthcare (medical, dental, vision); Kind Body Fertility Benefits, 401 (k) savings plan with up to 4% match, Unlimited PTO, Employee Discounts, Full Access to LinkedIn learning.

• This is a full-time contract opportunity with opportunity to be brought on as a permanent employee in the future

• Salary Range: $130-150k