About this role

NetApp

At NetApp, your ideas power innovation. We lead in intelligent data infrastructure—delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud.

Ready to innovate and contribute to our path to $10B? Here, you'll collaborate with passionate teams, tackle real-world challenges, and see your impact in how customers transform and grow. If you're ready to bring curiosity, creativity, and drive to every moment, NetApp is where your journey begins. Join teams that innovate to elevate, drive results, and excel together across every function.

Mgr, Sales Support

Bengaluru, India

Job category: Business Operations Job ID: 136844-en_US

Job Summary

The Renewal Quoting team enables Renewal Specialists and Customer Success Managers to execute renewal opportunities by delivering timely, accurate, and high-quality quotations for Hybrid Cloud and Public Cloud customers.

As a Sales Support Manager, you will lead renewal quoting operations for an assigned geography and manage a team of Quoting Specialists. You will translate renewal and customer success objectives into operational priorities, manage resources and performance, and drive improvements in quoting quality, productivity, SLA performance, and stakeholder experience.

You will work closely with Sales, Renewals, Customer Success, Pricing, Finance, IT, Sales Operations, and the Renewals Center of Excellence to improve processes, systems, automation, and overall operational effectiveness.

Job Responsibilities

Lead, coach, and develop a team of Quoting Specialists while establishing clear goals, performance expectations, and accountability.
Own renewal quoting performance, including accuracy, productivity, turnaround time, SLA achievement, and stakeholder experience.
Manage workload, capacity, and resources based on renewal demand, pipeline, business priorities, and quote complexity.
Monitor operational metrics and trends to identify risks, improvement opportunities, and resource needs.
Manage escalations, critical renewal opportunities, and operational blockers.
Drive process standardization, automation, AI-enabled solutions, and continuous improvement initiatives.
Partner with Sales, Renewals, Customer Success, Pricing, Finance, IT, and other teams to improve quoting processes and business outcomes.
Communicate performance, risks, priorities, and recommendations to leadership and key stakeholders.
Support workforce and operational planning while ensuring consistent application of quoting processes, policies, controls, and quality standards.
Build a high-performing, inclusive team through coaching, knowledge sharing, development, and succession planning.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.

Submitting an Application

To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.

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NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status and any other protected classification. We pledge to take every reasonable step to ensure that our applicants and employees are respected, treated fairly and with dignity. See the EEO poster, Know your rights poster, and NetApp EEO policy. NetApp makes reasonable accommodations, consistent with applicable laws, for religious purposes and for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions unless undue hardship would result.

State-specific postings/notices to applicants regarding contract compliance can be found here in English and here in Spanish, and fair employment practice information can be found here.

At NetApp, we are committed to fostering an inclusive and accessible workplace where individuals with disabilities can thrive. In alignment with our values, NetApp provides reasonable accommodations and adjustments where possible to qualified applicants and employees with disabilities, in accordance with employment rights and regulations relevant to their country of employment, to ensure equal access to employment opportunities and job performance.

Applicants who would like to request an accommodation or adjustment are encouraged to Contact Us. Each request will be assessed on a case-by-case basis, in accordance with applicable laws and our commitment to equity and belonging within our culture, values and business practices. Requests will be handled confidentially and respectfully, and we will work collaboratively to identify effective solutions.

For reasonable accommodations in Germany, click here.
For reasonable accommodations in France, click here.
For reasonable accommodations in The Netherlands, click here.

Please note that we do not accept unsolicited resumes to the above email address.

We care about your privacy and, therefore, ask that you read our Candidate Privacy Notice before you submit any personal information to us.

NetApp does not carry out any solely automated deci