Mgr, Process Operations

Mgr, Process Operations Manila

Major Duties :

• Conducts performance management and career development processes, provides input for staffing and disciplinary actions and provides hands-on training to staff
• Develops periodic goals, organizes the work, sets short-term priorities, monitors all activities, and ensures timely and accurate completion of the work
• Carries out activities that are medium-to-large in scope, cross-functional and technically difficult
• Spearhead the development, implementation and administration of programs within functional areas
• Carries out complex activities with significant financial, client, and/or internal business impact
• Have direct interaction with committees and/or Senior Management
• Manage daily operational activities and supervise day-to-day work and to act as a mentor to other junior level employees
• Responsible for maintaining the team’s Key Performance Indicators (KPIs) as per the agreed Service Level Documents (SLD).
• Able to facilitate discussions and reach decisions
• Create, maintain and update procedural/process documents

Knowledge :

• Leadership assertiveness and organizational skills are needed to prioritize assignments and provide feedback to staff.
• Excellent oral and written communication skills are required.
• Functional / Industry Knowledge is required.
• Analytical and problem solving skills are preferred
• Technical skills are required.

Experience

• A College or University degree and/or some relevant work experience is preferred.

• Related Industry qualification / or studying towards, is preferred

• Working with Us

• As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

• Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

• Reasonable Accommodation

• Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, or discuss your individual requirements with the recruiter you are working with.

• About Our Manila Office

• The Northern Trust Manila office celebrated a decade of excellence in 2024. Through agility, resiliency, innovation, and excellence, they have evolved into a dynamic hub with diverse capabilities and a thriving workforce of over 1,200 - driving meaningful impact and sustainable growth. Learn more.

• About Us

• Looking for greater?

• You found it.

• A global financial leader with more than 22,000 employees in 23 locations worldwide, Northern Trust empowers our employees to achieve more than just business goals. Our focus on work-life balance, career mobility and unique opportunities are just a few of the reasons we’ve been named one of the world’s most admired companies.