Mgr, Distribution Control Center

Job title: Mgr, Distribution Control Center

JOB SUMMARY/PURPOSE

Responsible for the oversight of Distribution Operations Centers (DOC) serving all Distribution areas in the state. Manage DOC performance to ensure restoration and information service levels are achieving safety and service excellence. Oversee SCADA Switching Operations to ensure safe compliance for all operational areas. Target ZERO Switching errors/incidents. Ensure the DOC constantly obtains and provides outage information to the CSC and other customer contact personnel - including executive reporting.

JOB DUTIES/RESPONSIBILITIES

• Responsible for the direction and supervision of DOC staff in all Operations Centers Answers and coordinates inbound questions, from internal and external customers, regarding outage status. Promote and ensure safe work practices for all office employees and support our safety efforts via communication to our field employees. Ensure the utilization of Human Performance tools as appropriate. Responsible for Critical Infrastructure and PSP compliance and access approval - which is absolutely essential to meet federal requirements and prevent extreme fines.
• Oversees and directs DOC Supervisors in consistent plan for resource scheduling of DOC Operators to meet demand. Interface with TCC, Transmission and Substation groups for effective operation of DOC and network support. Accountable for the proper preparation of switching orders that will isolate work areas without causing power outages, referring to drawings of power systems.
• Be an agent for the Customer Outage system in order so others understand its functions