Mexico Carrier Account Representative

Mexico Carrier Account Representative

Who We Are

Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment.

Who We Want

As a Mexico Carrier Account Representative, you will play a vital role in establishing and growing our reputation with trucking companies in Mexico. We’re looking for talented individuals with at least 1+ years of cross-border carrier capacity experience to join our team and hit the ground running.

What You’ll Do

• Sales Effort

• Ensure the Mexico cross-border load board is covered before clocking out each day and that at least 95% of it is pre-booked for the following day.

• Source new and existing dedicated business opportunities.

• Make outbound phone calls to both Mexico and U.S.-based carriers.

• Learn how to use and operate Arrive resources, including Committed Capacity, 1 Stop Shop, Truck Entry, Carrier Search, and Load Board.

• Collect paperwork and manage accounting-related activities.

• Sales Development

• Build a portfolio of at least 15 carriers and seven core carriers.

• Contact at least 12 unique carriers every afternoon and post trucks projected on weekly capacity.

• Call on new carriers daily to build a working relationship.

• Become an expert in Mexico’s capacity, markets, and rates.

• Prospect and cold-call carriers through leads listed within our CRM and generate your own leads through individual research.

• Build strong internal relationships with Arrive’s Business Development and Operations teams.

• Handle and solve freight issues, including missed pickups, missed deliveries, accessorial management, and rejected products.

• Service

• Track loads from pickup status to delivery status.

• Maintain a late bounce score of less than 3% each month.

• Ensure all in-transit loads have updated notes by 10 AM every morning.

• Confirm all next-day pickups by 2:30 PM CST and rebook any loads that are not confirmed.

• Ensure service expectations are relayed to the carrier at the time of booking and only book loads when the carrier agrees they can accommodate those expectations.

• Obtain timely updates within 15 minutes upon request for carriers, customers, and coworkers.

• Ensure all carrier information in ArriveNow is accurate for every load.

• Confirm all loads cross before document expiration and that they cross the border in a timely manner to make on-time delivery.

• Learn how to use Arrive technology resources, including the NextGen Tracking Board, internal comments, Slack tracking channels, and email communication.

• Hold carriers accountable for Arrive’s service metrics, including OTP, OTD, Autotrack, and Late Bounce.

Qualifications

• Carrier sales or brokering experience is preferred.

• Full professional proficiency in English and Spanish is required.

• We are looking for personable, hard-working individuals who are willing to go above and beyond every day for themselves and Arrive.

• Resourcefulness is key, as we solve complex issues daily.

• Team players who are curious, ask questions, and are solutions-oriented will thrive.

• A strong work ethic is essential. If you don’t enjoy working hard and pushing through your day, this might not be a good match.

• Your career at Arrive will depend on your willingness to make phone calls, as we are looking for someone who isn’t afraid to pick up the phone.

• Building relationships and establishing rapport should come naturally. Successful sales representatives at Arrive understand the importance of establishing strong external and internal relationships.

• Our work culture is high-energy, so highly motivated individuals will help us reach our goals.

• You should feel comfortable taking risks and making quick decisions in a fast-paced industry.

• Highly ambitious people thrive in this environment.

• The Perks of Working With Us

• Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more.

• Leave the suit and tie at home; our dress code is casual.

• Enjoy office wide engagement activities, team events, happy hours and more!

• Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you’ll find cafes and a wide variety of local restaurants.

• Start your morning with free coffee!

• Maximize your wellness with free counseling sessions through our Employee Assistance Program

• Get paid to work with your friends through our Referral Program!

• Your Arrive Experience

• Our award-winning company culture is designed with you in mind. We are committed to supporting your personal and professional growth an