Merchant Success Lead

Job title: Merchant Success Lead

The Merchant Success Lead will build and own the merchant ecosystem for a technology-driven food ordering and delivery platform in Lagos, responsible for acquiring, onboarding, retaining and growing restaurant partners and ensuring they generate meaningful value from the platform.

Salary

• ₦350,000 – ₦500,000

Location

• Lagos, Nigeria

Employment Type:

• Fulltime

Responsibilities

• Build our founding portfolio of high-quality restaurant partners.
• Identify and prioritise restaurants based on brand fit, location, customer demand, cuisine, operational capability and commercial potential.
• Own the merchant acquisition pipeline from prospecting through signed agreements.
• Conduct outbound outreach, meetings, negotiations and commercial presentations.
• Build relationships with restaurant owners, founders and senior operators.
• Own merchant onboarding from documentation and verification through menu setup and go-live.
• Coordinate merchant content production, photography and platform presentation.
• Ensure merchants meet our operational and customer-experience standards.
• Monitor merchant performance including order volume, fulfilment, ratings, availability and customer feedback.
• Identify underperforming merchants and develop action plans to improve performance.
• Identify opportunities to increase merchant order volume and platform engagement.
• Resolve merchant issues quickly and protect long-term relationships.
• Build scalable merchant onboarding and account-management processes.
• Maintain accurate CRM and pipeline data.
• Provide market intelligence to the CEO and Product team on merchant needs, pricing, competition and customer behaviour.
• Help shape our merchant strategy as the platform scales.

Requirements

• 4+ years of experience in B2B sales, business development, partnerships, account management or merchant operations.
• Proven track record of personally acquiring and closing B2B accounts.
• Experience working directly with restaurant, hospitality, retail, FMCG or other consumer-facing businesses.
• Strong commercial instincts and negotiation ability.
• Ability to prospect independently rather than relying entirely on inbound leads.
• Comfortable speaking with business owners and senior decision-makers.
• Strong understanding of the Lagos restaurant and lifestyle market.
• Highly organised with the ability to manage a large pipeline and multiple active merchant relationships.
• Strong written and verbal communication skills.
• Comfortable working with targets, conversion rates and revenue metrics.
• Strong follow-through, you do what you say you will do.

You will stand out if you have:

• Existing relationships within Lagos' restaurant and hospitality ecosystem.
• Experience at a marketplace, delivery, e-commerce, hospitality-tech or consumer-tech company.
• Experience managing a portfolio of 50+ merchants/accounts.
• Demonstrated ability to exceed acquisition or revenue targets.
• Experience using CRM and sales analytics tools.
• Experience turning difficult or inactive accounts into productive partners.

What we are looking out for:

• OWNERSHIP: You don't wait for someone else to solve the problem. You identify it, take responsibility and drive it to resolution.
• SPEED: You can move quickly without becoming careless. You understand that early-stage companies cannot afford unnecessary bureaucracy.
• PROBLEM-SOLVING: You are comfortable dealing with problems that have no existing playbook.
• DATA-DRIVEN THINKING: You use numbers, evidence and customer behaviour to make decisions.
• HIGH STANDARDS: You care about quality and don't consider "good enough" the default.
• RESOURCEFULNESS: You can accomplish a lot with limited resources.
• COMMUNICATION: You communicate clearly, directly and early, especially when something is going wrong.
• CUSTOMER OBSESSION: You understand that every operational decision ultimately affects the customer experience.
• COMMERCIAL AWARENESS: You understand how your work connects to revenue, cost, retention and company growth.
• BUILDER MINDSET: You are excited by the opportunity to build systems, teams and processes from scratch.