Merchant Operation Manager

Merchant Operation Manager

Sao Paulo - Brazil

Operations & Strategy - Food

Regular

About the company

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

LI-Hybrid

About the team/role

The Merchant Operations team is one of the core B-side teams within 99Grocery, responsible for shaping and driving key operational rules, processes, and product capabilities across the merchant ecosystem.

We are both deeply local and truly international. Our team combines members with extensive experience in the Brazilian market with talents from diverse countries and backgrounds, bringing together strong local insights and global perspectives. This unique combination enables us to understand the complexities of the local market while continuously exploring and building solutions with a global mindset.

In this role, you'll be...

• Lead the project management of strategic and high-impact operational initiatives.
• Act as the project leader, collaborating with multiple Operations teams across the organization to initiate, drive, and successfully implement projects.
• Build close relationships with merchants and platform partners, collect and synthesize merchant feedback into actionable market insights, and leverage these insights to drive project development and execution.
• Identify and translate merchant needs into product requirements and capabilities, working closely with Product and Product Operations teams to develop and launch new product features.

We're eager to be in touch because you have...

• Strong hands-on experience and solid industry knowledge of the Brazilian retail market, particularly the grocery and supermarket sector, with a deep understanding of in-store operations and workflows.
• Good understanding of online retail operations. Familiarity with the operations of major on-demand grocery / food delivery platforms is a strong plus.
• Solid project management experience, particularly in leading cross-functional projects. Familiarity with common project management tools and methodologies.
• Excellent external communication and market research skills, with the ability to build strong relationships with merchants and partners.
• Results-oriented, pragmatic, and highly detail-oriented.
• Basic analytical skills, with the ability to interpret data and support business decision-making.
• 5+ years of relevant work experience.
• Fluency in both Portuguese and English. Chinese proficiency is a strong plus.

You'll love working at DiDi because...

We create user value We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.

We are data-driven We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

Win-win Collaboration Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.

We believe in integrity Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.

Growth We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

Diversity and Inclusion Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are.

We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).