Merchant Onboarding Analyst ANZ

Merchant Onboarding Analyst ANZ

Job Description How will you make an impact in this role?

Merchant Onboarding APAC plays an essential role in processing merchant applications across Australia, New Zealand, Hong Kong & Singapore markets in APAC region. We provide an end-to-end servicing for Merchants based in Australia and New Zealand ensuring their terminals are ready to accept American Express cards.

Responsibilities

• Responsible for providing timely completion of merchant application.
• Ensure quality standards are met in line with Compliance and Risk requirements.
• Detailed data verification when processing applications.
• Follow up on incomplete information to enable optimal turn-around time of applications.
• Drive positive B2B and B2C experience.

Qualifications

Minimum Qualifications:

• -
• Fresh graduate is welcome to apply
• Proficiency in MS Office Suites including Excel, Power Point, Word etc.
• Strong analytical skills with the ability to collect, organize, analyze and disseminate significant amount of information with accuracy.
• High attention to details when reviewing documents.
• Ability to identify missing information and drive completion rate.
• Strong interpersonal and communication skills (both verbal and written English).
• Highly motivated with strong growth mindset.
• Demonstrate ability to build relationships and work effectively across internal teams and stakeholders.

Compliance Language: We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• -

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid or onsite arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

• Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

• At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

• As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

• Job Information

• Job Identification

• 26014917

• Job Category

• Operations/Customer Service

• Posting Date

• 10/12/2026, 09:53 PM

• Apply Before

• 10/20/2026, 11:59 AM

• Job Schedule

• Full time

• Job Shift

• Day

• Locations

• Level 14, Menara Prestige, Kuala Lumpur, SGR, 50450, MY

• (Hybrid)

• Career Area

• Customer Service and Travel

• Return to Jobs List

• EXPERIENCE THE POWERFUL BACKING OF AMERICAN EXPRESS.