About this role
Job title: Mental Health Specialist II
About the Role Rutgers University is seeking a Mental Health Specialist II to support the 988 Lifeline Services within Rutgers University Behavioral Health Care. The role provides streamlined, prompt, and customer-friendly services to clients by handling telephone, chat, and/or text requests and supporting the Unit's mission. This is a Part Time position with night shift hours (12am – 8:30am).
What You'll Do
- Receive telephone, chat and/or text requests for service for the 988 Lifeline Services.
- Undertake documentation of all telephone calls in the Unit's systems to ensure accurate record-keeping.
- Provide engagement, support, and assessment for callers that meet quality and quantity standards.
- Maintain a customer-friendly approach and collaborate with the Unit to deliver timely services.
- Adhere to unit policies, procedures, and confidentiality requirements.
What We're Looking For
- Ability to handle telephone, chat and/or text requests for service.
- Strong communication and customer-service skills.
- Ability to document interactions accurately and maintain thorough notes.
- Commitment to the Unit’s mission of delivering streamlined, prompt, and customer-friendly services.