Membership Manager

Membership Manager | Darlinghurst

The Opportunity

As a Membership Manager at Fitness First, you’ll lead a high-energy team of Member Support Consultants, creating the momentum that drives club growth and unforgettable member experiences.

This is a role that blends people leadership with performance. You’ll coach, mentor, and motivate your team to hit sales and retention targets while setting the tone for an exceptional member experience from the moment someone walks through the doors.

You’ll lead from the front, welcoming new members into the club, supporting existing members on their journey, and creating an environment where people feel energised, supported and excited to return.

Through strong leadership, clear direction and a passion for helping people succeed, you’ll build a confident, high-performing team that turns conversations into memberships and first visits into long-term fitness journeys.

Because when the right team creates the right energy, more people find the motivation to put their fitness first.

Key Responsibilities

• Lead, coach, and develop the Member Support Consultant team to achieve sales and retention targets

• Drive member growth through acquisition, integration, and proactive retention strategies

• Oversee front desk operations and set the standard for exceptional member service

• Monitor performance, set goals, and provide training to ensure consistent team success

• Support recruitment, onboarding, and development of Member Support Consultants

• Collaborate with club and regional leaders to deliver membership growth initiatives

• About You

• Proven background in sales and customer service, with a track record of achieving KPIs

• Strong understanding of the sales cycle and customer retention strategies

• Experience leading, mentoring, or motivating a team to achieve goals

• Confident using business systems and reporting tools

• Current First Aid and CPR certification (WWCC may be required depending on state)

• What we can offer you

• A career in fitness is anything but ordinary. At Fitness First, the work you do every day has real impact - helping people feel stronger, more confident and more energised in every part of their lives.

• In return, we make sure you’re supported to grow, succeed and enjoy the journey.

• You’ll enjoy

• Base salary + uncapped commission, with realistic earnings of $80K+

• A complimentary Platinum Fitness First membership

• Anniversary leave and an additional gym membership for friends or family through our Recognition for Service Awards

• Being part of a high-energy team that celebrates wins, backs each other and thrives on helping members achieve incredible results

• Clear pathways into leadership, with opportunities to grow your career across Fitness & Lifestyle Group - Asia Pacific’s largest diversified fitness group and its leading fitness brands

• About Fitness First

• A globally recognised leader in the fitness sector, Fitness First currently operates 51 Australian clubs across New South Wales and Victoria. We believe that fitness inspires people to excel - it takes courage, determination, and dedication. Working with Fitness First is more than just a paying job. It's the start of a career that will allow you to empower thousands to put themselves First and lead fearless and extraordinary lives.

• As an employer, we are on a mission to uncover exceptional talent and nurture, develop and celebrate our employees.

• Fitness First, Australia, is proud to be part of Fitness & Lifestyle Group, Asia Pacific’s largest diversified fitness brand.

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• About Us

• When you Love What You Do, It Shows.

• A globally recognised leader in the fitness sector, Fitness First currently operates 40+ Australian clubs across New South Wales, the ACT and Victoria.

• We believe that fitness inspires people to go further in life. It takes dedication, guidance and courage, but working in fitness is more than a paying job, it’s a choice to give people the opportunity to lead a fearless and extraordinary life.

• Whatever capacity they work in, our people use their expertise, attitude and ambition to create that opportunity for people, every day.

• As one of Australia’s most celebrated employers, we’re on a mission to discover, nurture and celebrate our people; people who are building a rewarding career while doing what they love.

• We are proud to part of Fitness & Lifestyle Group, Asia Pacific's largest, diversified fitness company.

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