Member Service Representative

Job title: Member Service Representative

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Provide basic counseling on available products and services to meet member needs
• Assist members with opening and maintaining deposit accounts, loans, and other financial products
• Research and resolve basic account discrepancies and service requests
• Identify opportunities to cross-service products and enhance member relationships through education
• Understand and comply with all relevant federal and institutional regulations related to financial products and services
• Support team members by sharing knowledge and best practices as experience grows
• Ensure cash and other negotiable instruments are handled properly and securely
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
• Perform other duties as assigned

Qualifications

• Experience in building effective relationships through rapport, trust, diplomacy, and tact

• Effective research, analytical, and problem-solving skills

• Experience working independently and in a team environment

• Experience maintaining composure in a high-production and changing environment

• Experience navigating multiple systems efficiently and adapt to evolving technologies

• Effective skill exercising sound judgment and make informed decisions

• Ability to embrace and support change initiatives in a dynamic and continuously evolving environment

• Effective verbal and written communication skills to engage with members and colleagues

• Desired Qualifications

• Working knowledge of deposit and loan products, services, and operational procedures

• Experience in customer service, preferably in banking or a financial institution

• Additional Information

• While the job posting reflects a Target

• Hours

• Available Monday - Saturday, hours based on business needs.

Location

-15759 Pines Boulevard Unit D-1 Pembroke Pines, Florida 33027

• Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Protect Yourself from Job Scams:

Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act:

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.