Member Service Coordinator

Member Service Coordinator

Location

Austin, TX 78746

Date Posted October 27, 2026

Job ID 15887

Employment Type Direct Hire

Scion Nonprofit Staffing has been engaged to conduct a search for a Member Services Coordinator on behalf of a mission-driven nonprofit foundation dedicated to improving the lives of individuals affected by a neurological health condition through education, advocacy, community support, and research. This is a part-time, direct-hire, hybrid opportunity based in Austin, TX, offering the chance to make a meaningful impact while working with a collaborative and supportive team.

POSITION OVERVIEW:

The Member Services Coordinator plays an essential role in supporting members, donors, and daily nonprofit operations through accurate database management, financial processing, and compassionate member service. This position also supports fundraising, communications, reporting, and organizational events while collaborating with a dedicated team. The ideal candidate is highly organized, detail-oriented, technologically adaptable, and passionate about making a positive difference in the lives of others.

PERKS:

• Competitive Compensation: Earn $24–$28 per hour, depending on experience and qualifications.
• Hybrid Work Schedule: Enjoy three onsite days and two remote days each week, providing flexibility and work-life balance.
• Part-Time Flexibility: Work approximately 24 hours per week, with opportunities for additional hours based on organizational needs.
• Meaningful Mission: Contribute to a nonprofit organization dedicated to improving lives through education, advocacy, research, and community support.
• Supportive Work Environment: Join a collaborative team with an employer-provided laptop, IT support, and opportunities to participate in mission-focused events and initiatives.

RESPONSIBILITIES

• Maintain accurate member and donor records in the organization's CRM, process membership dues and donations, prepare acknowledgment letters, and provide friendly, responsive assistance by phone and email.
• Process financial transactions, prepare daily revenue reports, reconcile membership income, identify discrepancies, and collaborate with the finance team to maintain accurate financial records.
• Generate CRM queries, mailing lists, membership reports, and fundraising campaign data to support donor engagement, outreach, and organizational communications.
• Support fundraising and communications initiatives by reviewing appeal letters, editing newsletters and publications, preparing educational materials, and assisting with event promotion.
• Coordinate state registration activities, track deadlines, prepare documentation, and provide administrative support, including correspondence, mail processing, presentations, and executive reporting.
• Collaborate with colleagues on organizational initiatives, participate in team meetings, and assist with occasional travel for conferences, advocacy events, and staff activities.

QUALIFICATIONS

• Experience in member services, donor relations, customer service, nonprofit administration, or a related field, with a passion for supporting individuals and communities.
• Experience using CRM platforms such as Blackbaud, Salesforce, or comparable systems; familiarity with Blackbaud Raiser's Edge NXT or NetCommunity is highly preferred.
• Strong organizational skills, attention to detail, and experience handling financial transactions, database management, reporting, and routine reconciliations.
• Excellent written and verbal communication skills, including the ability to edit correspondence, maintain confidentiality, prioritize responsibilities, and provide compassionate customer service.
• A proactive, adaptable, and collaborative approach, with the ability to work independently, learn new technologies and basic medical terminology, and support organizational priorities; familiarity with Microsoft Office, Zoom, Canva, Adobe Creative Suite, or similar tools is a plus.

COMPENSATION AND BENEFITS:

• This part-time, direct-hire opportunity offers a competitive hourly rate of $24–$28, depending on experience and qualifications. The position follows a hybrid schedule, with three onsite days and two remote days each week, averaging 24 hours weekly with flexibility for additional hours based on organizational needs. Employees receive an employer-provided laptop, IT support, and the opportunity to contribute to meaningful nonprofit initiatives. Please note that benefits eligibility begins at 32 hours per week; therefore, this position is not currently benefits-eligible.