Member Experience Specialist
About this role
Member Experience Specialist
Location Austin, Texas, United States
Compensation $65,000 - $80,000 USD
About the role
We're hiring a Member Experience Specialist to support Thatch members — the people at the heart of our platform — and ensure they can access and navigate their healthcare with confidence.
You’ll be the human element of Thatch, serving as a trusted point of contact for members across their member journey. You’ll educate new members on their benefits, help solve complex problems that emerge in the healthcare experience, and ensure our members feel supported in challenging moments.
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