About this role
NeoWork is hiring Medical Virtual Assistants to support U.S. healthcare practices with front-office and administrative work. You will help patients get scheduled, verified, and supported, so providers can focus on care.
NeoWork is a global staffing and operations partner that builds dedicated remote teams for fast-growing U.S. companies. Our teammates work directly inside our clients' teams and tools, while NeoWork takes care of recruiting, HR, benefits, and ongoing support.
Key Responsibilities
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Answer and place patient calls for scheduling, reminders, and general inquiries
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Verify insurance eligibility and benefits and support pre-authorization requests
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Process patient intake forms and update records in the EHR
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Coordinate referrals, follow-ups, and communication with providers
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Route clinical or billing questions to the right staff
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Handle all patient information in a HIPAA-compliant manner
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Requirements
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1+ year of experience in a medical office, healthcare call center, or patient services role
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Excellent spoken and written English with a calm, professional phone manner
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Familiarity with medical terminology
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Experience using EHR or practice management systems
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Strong organization and multitasking skills
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Availability to work U.S. business hours
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Based in Colombia, with a reliable home office setup and stable internet connection
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Nice to Have
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Experience with insurance verification or prior authorizations
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Experience with systems such as AdvancedMD, athenahealth, or eClinicalWorks
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Fluency in Spanish
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Benefits
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We offer health insurance for contractors
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Holiday Extra Pay
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The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
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This is a 100% home-based position
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We prioritize the mental health of our team members and offer mental health days to support their well-being.
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In addition to the base salary, performance-based incentives are provided.
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There is an annual review and appraisal process in place.
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There are ample opportunities for professional growth and advancement within the company.