Medical Transport Coordinator | PRN

About the Role This position is responsible for communicating, coordinating, and directing the deployment of personnel and equipment related to medical emergency response and ground and air medical transportation. The role supports Logan Health's mission by ensuring safe, timely patient transport and coordination across healthcare system operations. What You'll Do

• Communicate with internal and external partners involved in patient movement and healthcare system operations.
• Coordinate available resources to support routine and emergency response needs.
• Operate communication equipment and systems in accordance with department protocols.
• Ensure compliance with emergency procedures and required notifications.
• Prioritize and dispatch A.L.E.R.T. and Logan Health EMS Network ground and air medical teams per established procedures.
• Coordinate communication across the healthcare delivery team to ensure safe and timely patient transport and transfer.
• Maintain safety as a primary responsibility in transport coordination, operational awareness, and tracking of transport assets (ground and air).
• Identify operational concerns and provide recommendations for improvement to leadership.
• Collaborate effectively with peers and contribute to ongoing professional development of self and others. What We're Looking For
• Minimum of one of the following: previous work experience in healthcare, fire services, EMS, or dispatching experience.
• Knowledge of customer service principles and quality standards.
• Understanding of confidentiality laws governing provider-patient relationships, including HIPAA.
• Excellent attention to detail with the ability to maintain professionalism in high-stress and high-sensory environments.
• Experience working with multiple technologies (telephones, computers, and specialized software) preferred.
• Proficiency in Microsoft Office Suite and ability to learn new software systems.
• Strong organizational skills with the ability to prioritize, problem-solve, and work independently or as part of a team.
• Commitment to teamwork and maintaining confidentiality.
• Excellent verbal and written communication skills across a variety of audiences.
• Strong interpersonal skills with the ability to handle sensitive and confidential situations with tact and professionalism. Nice to Have
• PRN/on-call scheduling experience. Compensation & Benefits
• Logan Health Benefits Include: Health, dental, and vision insurance; Paid time off and holidays; Retirement plan options; Employee wellness programs; Professional development and continuing education opportunities.
• PRN employees may participate in a matching 401(k) plan and may qualify for hourly differential pay for certain shifts.