Medical Support Assistant

Medical Support Assistant Department of Veterans Affairs The VA Hudson Valley Healthcare system is currently recruiting one Medical Support Assistant for the Health Administration service. This is an intermittent position that will be required to travel between the Montrose VAMC and Castle Point VAMC as needed.

Responsibilities

• screening patients
• scheduling appointments
• updating demographics

Requirements

• High school diploma or GED

• U.S. citizenship

• English proficiency, and ability to use medical terminology

• Electronic records

• Scheduling systems, and office software. No prior experience required at GS-03

• Technical tools mentioned

• VISTA

• VISTA Imaging

• My Healthy Vet

• CPRS

• Microsoft Word

• Summary

• The VA Hudson Valley Healthcare system is currently recruiting one Medical Support Assistant for the Health Administration service. This is an intermittent position that will be required to travel between the Montrose VAMC and Castle Point VAMC as needed.

Duties

• The Medical Support Assistant position performs support work relating to the care and treatment given to patients in inpatient units, outpatient clinics, patient scheduling call centers, Care in the Community Support Staff (CitC), and ancillary support services. This series includes work that requires practical knowledge of computerized data entry, information processing systems and software related to patient care, the health care system's organization and services, basic rules and regulations governing visitors and patient treatment, knowledge of standard procedures, utilizing medical records, and medical terminology. Duties include but are not limited to: Screens patients, visitors and caregivers at the Medical Center. Collects and updates insurance information from Veterans, family members and other eligible patients. Prepare correspondence and memos as needed. Screens/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes. Records patient messages via email or CPRS schedulers administrative note to provider/nurse/Team and understands provider requests pertaining to follow up medical care in internal or external clinics via use of Return to Clinic orders Provides customer service to all Veterans; identifying concerns to forward to appropriate clinic/administrative staff to ensure satisfactory resolution. Ensure data is entered into VISTA accurately and scans documents into VISTA Imaging within 24 hours of entering the data into VISTA if applicable. Promotes Veteran registration for and utilization of My Healthy Vet (MHV) Stocks basic office supplies for the clinical area. Enters Veterans seeking emergent/urgent care, scheduling appointments accurately in accordance with VHA National Scheduling guidelines. Utilizes call lists and telephones Veterans to pre-register them before their scheduled visits. Incumbent updates all patient demographics. Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient. Assures that all appropriate VA forms are used correctly, and regulations followed. Performs other duties as assigned. Work Schedule: INTERMITTENT - 8:00am-4:30pm Work

Location

This position will be a float MSA position and the incumbent will need to go to Montrose VAMC and Castle Point VAMC as needed. Recruitment Incentive (Sign-on Bonus): Not authorized. Permanent Change of Station (Relocation Assistance): Not authorized. Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade). Telework: Not available. Virtual: This is not a virtual position. Functional Statement #: 21R94-A

Qualifications

• Basic

Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience. None. Education. High school diploma, General

Education

• Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education. Licensure/Certification/Registration. None. English Language Proficiency. Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f). May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Creditable

Experience

• Knowledge of MSA Practices. To be creditable, the experience must have demonstrated the knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities or an equivalent administrative patient support role in a non-VA medical inpatient or outpatient setting. Experience satisfying this requirement may be paid/non-paid employment as an MSA or an equivalent position in a non-VA hospital or clinic setting. Quality of Experience. Qualifying experience must be at a level comparable to MSA experience or equivalent administrative clinical support role in a non-VA medical inpatient or outpatient setting at the next lower grade level. For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty), and a range of varieties as described in this standard, at the specified grade level and be performed by the incumbent at least 25% of the time. Grade Determinations: The following criteria must be met when determining the grade of candidates: Medical Support Assistant, GS-03: Experience or

Education

• None beyond the basic requirements. Medical Support Assistant, GS-04: Experience. One year of creditable experience equivalent to the next lower grade.; OR Education. One year of educati