About this role

Medical Support Assistant

Requisition ID 2026-4589

Job Summary

Medical Support Assistant (MSA)

Location: Remote (must reside within 50 miles of San Antonio, TX) Schedule: Monday–Friday, 8-hour shift | 7:30am–4:00pm or 8:00am–4:30pm CST | No federal holidays Employment Type: Full-Time Contract

Overview

Aptive Resources is hiring Medical Support Assistants to support the VA South Texas Veterans Health Care System (STVHCS) Care in the Community (CITC) program. MSAs provide administrative care coordination support, helping Veterans access community healthcare services.

Primary Responsibilities

Responsibilities

Schedule, cancel, and reschedule Veteran appointments with community providers
Process consults and referrals using VA systems (HSRM, PPMS, VistA/CPRS)
Contact Veterans and community providers by phone and correspondence
Verify and update Veteran demographic and insurance information
Track and manage consult statuses; escalate urgent/emergent cases
Maintain accurate records and ensure timely completion of administrative workflows
Use Microsoft Office (Word, Excel, Outlook) daily
Minimum Qualifications

Qualifications

High school diploma or GED required
Minimum 1 year of scheduling experience
Basic medical terminology knowledge
Typing speed of 50+ WPM
Proficient in Microsoft Excel; comfortable working in electronic medical record (EMR) systems
Strong oral and written English communication skills
Must be a U.S. resident
Additional Requirements
Must pass a National Agency Check with Inquiries (NACI) background investigation
Must obtain and maintain a VA PIV card and network access
Must complete mandatory VA training (provided) prior to and during employment
No health or physical limitations that would restrict performance of clerical/administrative duties
Physical Requirements
Physical

Requirements

While performing the duties of this job, the employee is regularly required to sit for extended periods, use a computer keyboard and mouse, and communicate verbally and in writing. The employee may occasionally need to stand, walk, bend, or lift up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.