About this role
Location: 86th Medical Group, Ramstein AB, Germany Schedule: Monday–Friday, 0700–1630 (excluding U.S. federal holidays)
Responsibilities
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Review referrals for completeness, TRICARE coverage, and required pre-tests; coordinate with providers for corrections.
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Register/update patient data in MHS GENESIS, EWRAS, and DEERS.
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Assist with Right of First Refusal determinations and schedule specialty referrals within ATC standards.
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Coordinate with clinics for patient instructions and required testing.
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Track all referrals and appointments, ensuring results are returned to providers and documented in medical records.
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Support preparation of monthly reports, MEB, and Service Treatment Record programs.
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Provide administrative assistance and act as central point for referral questions.
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Deliver exceptional customer service—greet patients, answer phones, and provide health benefit advice.
Qualifications
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High School Diploma or GED (Administrative Assistant program preferred).
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Basic proficiency in Microsoft Windows and Excel.
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Current BLS certification.
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Strong knowledge of TRICARE, medical terminology, records management, and customer service principles.
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Ability to read, write, and communicate effectively in English