Medical Research Representative/Dietary Aid

Medical Research Representative/Dietary Aid

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

As a Medical Research Representative at ICON, you will contribute to our facilities management function, working collaboratively to deliver high-quality outcomes across our clinical programs

Location: On-Site San Antonio TX 78232

Job Type: PRN/As Needed

Shift/Schedule: Sunday-Wednesday Nights 7 PM-7 AM

What You Will Do:

You will take responsibility for clinical research deliverables, applying your skills to ensure quality and efficiency.

Key responsibilities include:

• Support day-to-day clinical site and facility operations to ensure a safe, organized, and efficient environment.
• Build and maintain positive working relationships with research site personnel, investigators, and internal teams.
• Serve as a point of contact for routine site inquiries, providing timely support and escalating issues as needed.
• Assist with study-related and operational activities, including transporting samples, tracking meals, preparing rooms, and supporting site needs.
• Perform routine cleaning and sanitization of workspaces, common areas, restrooms, and break rooms in accordance with established procedures.
• Monitor and replenish supplies, dispose of waste appropriately, and report maintenance or facility concerns.
• Support site visits, meetings, and special events through setup, cleanup, and logistical coordination.
• Assist with tracking activities, maintaining records, and following established procedures to support quality, compliance, and efficient operations.

Your Profile: Required qualifications and experience:

• High School Diploma or equivalent required
• Prior/current experience in food service, healthcare, or structured environment preferred
• Ability to follow safety and sanitation protocols
• Strong attention to detail and organizational skills
• Ability to follow written instructions and adhere to structured processes
• Basic proficiency in Microsoft Word and Excel (general computer literacy)
• Ability to learn and navigate electronic systems, logs, and templates
• Willingness to learn clinical study protocols, and patient timelines (meal timing, fasting requirements)
• Ability to support clinical floor operations (transporting samples, tracking meals)
• Flexibility for early morning shifts / reliable attendance

What ICON can offer you: Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here