About this role
We are looking for Medical Records Retriever to join a fast growing healthcare account in Davao City. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.
Key Responsibilities
- Request and retrieve intake records from ambulance services and hospitals
- Retrieve prior medical records relevant to the case
- Track request status and perform timely follow-ups
- Communicate with healthcare providers to resolve delays
- Maintain organized, chronological record files
- Ensure compliance with HIPAA and documentation standards
Requirements
- At least HS Graduate old curriculum
- 1 year of healthcare experience is required
- Medical retrieval experience is preferred
- Outbound call experience is preferred
- Graveyard shift and shifting schedule (US Account)
- Must be willing to work onsite in Davao
- Strong understanding of medical terminology
- Experience requesting and tracking records from hospitals and large systems
- Strong working knowledge of personal injury case flow
- Ability to identify missing treatment gaps independently
Benefits
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Sign-On Bonus
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Free HMO
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Free Dependents
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Night Differential
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Program Incentives
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Please note that this is contingent to the final company or account you'll be profiled to.