Medical Receptionist

Medical Receptionist

Ellie Mental Health Medical Receptionist

Job Summary

Are you a compassionate, organized professional looking to make a meaningful difference in your community? Ellie Mental Health is seeking a dedicated Medical Receptionist to join our outpatient mental health clinic. As the first point of contact for our patients, you will set a warm, welcoming, and stigma-free tone for individuals seeking care. The ideal candidate possesses excellent communication skills, a high level of empathy, and the ability to maintain strong professional boundaries and confidentiality in a fast-paced environment.

Key Responsibilities

• Patient Engagement: Warmly greet patients, manage the check-in/check-out process, and distribute intake paperwork.

• Scheduling & Coordination: Manage complex appointment calendars for multiple therapists, psychologists, and psychiatrists using our Electronic Health Record (EHR) system.

• Communication Management: Answer multi-line phones, route calls, take accurate messages, and make appointment reminder calls.

• Financial

Duties

• Verify insurance eligibility, obtain authorizations, and collect co-pays or deductibles at the time of service.

• Compliance & Safety: Maintain strict patient confidentiality in compliance with HIPAA regulations. Follow established clinic protocols for handling crisis calls or de-escalating upset individuals in the lobby.

• Qualifications & Skills

• Experience: Minimum of 1–2 years of medical receptionist or front desk experience (experience in mental/behavioral health, psychiatry, or social services is highly preferred).

• Education: High school diploma or equivalent required; Associate’s degree or medical office certification is a plus.

• Tech-Savvy: Proficiency with EHR/EMR software (e.g., Jane App, TherapyNotes, SimplePractice, Epic) and Microsoft Office Suite.

• Soft Skills

Skills

• Exceptional active listening, emotional intelligence, and stress management skills. Ability to remain calm and grounded during sensitive or tense situations.

• Knowledge: Basic understanding of insurance verification, medical terminology, and HIPAA privacy rules.

Work Hours:

• 2 pm to 6 pm Monday - Friday

• Seeking creative & collaborative humans with a passion for changing mental health care in fun and meaningful ways.

• Don’t meet EVERY requirement?

• Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Ellie Mental Health is devoted to purposefully building an inclusive and diverse workplace where all of our humans can be their authentic selves! (Authenticity is one of our core values, after all…) If you’re excited about the chance to be a change-maker with us, but your past experience doesn’t perfectly align with every single qualification of the job description, we encourage you to apply anyways. Our mental health jobs need dedicated individuals from every background who are willing to care for others. And who knows, you might just be the perfect candidate for another role!

• Employee Experience

• We take care of our people. It’s that simple. From investing in their financial future, to providing wages that shatter the ceiling in our industry to reasonable caseload expectations we ensure that our people are happy. Happy employees do better work and provide better client care! No matter what it is that you do in your mental health career at Ellie, our clients depend on us cultivating an environment where our employees can thrive so that they can thrive too!

• Y’all, jobs in mental health are tough jobs with a high risk of emotional fatigue and burnout. At Ellie, we use all of our core values of humor, creativity, authenticity, acceptance, determination, and compassion not just out in our communities, but we turn them inwards too! Our employees have clear growth paths for advancing their careers.

• We have created a culture that reminds us that our employees are our leaders!

• Company Structure

• Ellie is a socially responsible for-profit business, which allows us to be flexible and responsive to our community’s needs. Many mental health and wellness-focused companies are non-profits or government agencies, which rely on the general public, grants, or large donors for funding. This model often results in little creativity and lower compensation for employees, promoting a work culture that just makes people feel “blah.”

• Feeling blah doesn’t help employees stay motivated, engaged, or even in their jobs for a very long time! So we created a new model: one that puts flexibility, innovative decision-making, creativity, and our people first, while remaining a socially conscious and responsible for-profit business focused on changing how we treat mental health.

• In short, we’re just people helping people. Wanna join the herd?