About this role
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Beth Israel Deaconess Milton is committed to improving the health of our community by providing exceptional, personalized health care with dignity, compassion and respect.
Provides administrative and clinical support to the physician’s office. Assists physician in examination and treatment of patients as well as other patient care support activities. Familiar with standard concepts, practices, and procedures within the medical assistant field.
Job Description:
PRIMARY RESPONSIBLITIES:
- Communicates with and assists patients, other employees and the general public in a courteous, helpful manner by phone and in person in compliance with the hospital's WE CARE and GREAT program.
- Answers telephone using the Beth Israel Deaconess Hospital- Milton telephone etiquette process.
- Performs scheduling of patients, check in, registration, and verification of demographic and fiscal information utilizing a computer system.
- Takes complete and accurate information from patients/callers, prioritizing and facilitating communication of information to providers. Prepares schedules and other documents as needed in accordance with quality standards.
- Accurately inputs patient insurance and managed care plans, including prior authorizations, referrals, and precertification.
- Collects copayments following standards for managing copayment processing. Directs patients as needed to next service area upon check in.
- Collects patient record upon completion of visit.
- Schedules follow up appointments including related diagnostic and/or lab tests making every reasonable effort to accommodate patient and provider needs.
- Monitors auto appointment reminder system. Reschedule appointments when requested by patients and conducting reminder calls if system is not available.
- Provides accurate information, directions and/or guidance to patients/visitors and provides prompt follow-up to ensure that needs have been met.
- Monitors patients and visitors entering, waiting, and leaving the exam area or the office. Maintains patient confidentiality at all times, whether by phone, discussion with providers of distribution of patient information by email, fax, etc.
- Maintains clean and welcoming reception area ensuring all reading materials and patient education materials are relevant and timely. Monitor audio/visual equipment for appropriate programming and volume levels to ensure a nonintrusive and calming environment.
- May be assigned off-shifts, holidays, and weekends, and may work additional hours beyond schedule when needed to provide for patient services or in an emergency/disaster.
- Employee maintains competencies (position specific and hospital-wide) required for the specific patient population served.
- Performs all duties in accordance with safety and other laws, rules and regulations as set forth by appropriate regulatory and government agencies and in accordance with established department and hospital policies and procedures.
- May be required to perform similar or related duties reflective of the level of experience as maybe necessary on an emergency, temporary or limited basis or as designated by the Practice Manager, Director or their designee. MINIMUM QUALIFICATIONS:
Education: High School diploma or equivalent required.
Experience: 3-5 years of experience required, medical office experience preferred.
Current EMR prior experience preferred.
Required License/Certifications: CPR Certification obtained within six weeks of hire.
SKILLS
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Basic familiarity with computers; navigate at a basic level within web-based applications.
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Decision Making: Ability to make decisions based on specific instructions, standard practices and
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established procedures which generally require little or no supervision.
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Oral/written Communication: Ability to read and write in English in order to understand basic
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safety instructions and take direction from supervisors; communicate effectively in basic English
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with patients, families and medical center staff in response to routine questions.
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Teamwork: Ability to interact respectfully with other employees, professional staff and/or external
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contacts to offer ideas, identify issues, obtain information or deliver services.
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Customer Service: Ability to provide a high level of customer service to patients, visitors, staff, and
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external customers in a professional, service-oriented, respectful manner using skills in active
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A Physical Abilities Job Description is a component of this Job Description
Pay Range:
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$21.00 - $28.26
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The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.