About this role
Exeter Hospital – Administrative/Front Desk Support
Hours: 7:30 AM – 4:30 PM / + Sat Sun rotation varied.
Job Description:
Provides superior customer service to patients and clients while supporting the practice with administrative duties such as phones, medical records, data entry, billing, scheduling.
Major Responsibilities:
- Utilizes superior customer service skills to perform daily front office administrative duties including greeting/check-in/check-out, scheduling patient appointments, answer/directing incoming telephone calls.
- Provides patient referrals (with physician direction) or ensures appropriate referrals have been obtained for required visits in specialty offices.
- Reviewing and distributing interoffice/external mail, ordering and maintaining supplies.
- Collection of payments and provides assistance to billing department to include accurate and timely entry of charges, accounts receivable entries. Participates in collection process.
- Knowledgeable of department specific software programs in order to perform acurate and timely date entry of patient information such as vaccines, test results, and surveillance.
- Creates and/or maintains filing system to include preparing charts, responding to requests for records, scanning of records into electronic medical record and retrieving files from storage.
- Provide assistance with providers scheduling at clinic location as well as off site locations. Generates and maintains reports using company specific software programs as well as excel.
- Provides other duties to enhance the overall operation of the organization.
Requirements
- High school graduate or equivalent
- 1 year experience
- 1-3 years experience in customer service environment
Pay Range:
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$17.72 – $26.05
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The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.
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As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.
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More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.
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Equal Opportunity Employer/Veterans/Disabled
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