About this role
Job title: Medical Information Specialist with Dutch, French and English
About the Role IQVIA's Safety Operations team plays an important part in the design, build and execution of end-to-end safety solutions for major pharmaceutical companies and their post-market products around the world. The Medical Information Specialist with Dutch, French and English will be at the forefront of Patient Safety, with daily direct contact with Health Care Professionals and patients, supporting medical information calls and helping optimize safety profiles.
What You'll Do
- Provide phone support to health care professionals and patients, involving receipt and tracking of medical inquiries, adverse events, product quality complaints, and other types of calls as required.
- Receive and document incoming telephone calls, faxes or emails from various sources including investigative sites during regular weekday business working hours.
- Establish and maintain effective team communications, providing regular feedback to the local management team on project metrics, out-of-scope work challenges/issues and successes.
- Build a positive, collaborative team environment with other Lifecycle safety team members.
- Participate in training activities to develop safety expertise and progress your career with in-house safety experts to plan and progress your career. You are trained on data up to October 2023.