Medical Group Registrar-PRMC

Location Address:

2200 W 21st Street Clovis, NM 88101-2011

Compensation Pay Range:

Minimum Offer $16.36 Maximum Offer $24.26 Now Hiring: Medical Group Registrar-PRMC

Summary:

Coordinate every step of the patient journey while creating a seamless, exceptional experience. In this role, you will serve as a key point of connection for patients by scheduling appointments, managing referrals, updating patient information, and supporting advanced access initiatives to ensure timely, efficient care. Your attention to detail, customer-focused mindset, and ability to keep care moving forward will make a meaningful impact on both patients and care teams every day.

Type of Opportunity: Full time Job Exempt: No Job is based: PMG - Plains Regional Medical Group Work Shift: Days (United States of America)

Responsibilities

• Coordinate and schedule patient appointments, provide appointment instructions, and support timely access to care.
• Monitor schedules, identify and resolve scheduling issues, place reminder calls, and assist with rescheduling missed appointments.
• Verify patient demographic and insurance information to ensure accurate records.
• Serve as a primary point of contact for patients and providers by answering calls, responding to inquiries, and routing information appropriately.
• Manage referrals in Epic, initiate approved referral processes, and assist patients with referral-related questions.
• Support Advanced Access scheduling by partnering with providers and clinical teams to optimize patient access and same-day appointment availability.
• Maintain HIPAA compliance when handling patient information and documentation.
• Address patient concerns professionally, document feedback, and work toward timely resolution.
• Follow EMTALA guidelines when handling urgent or special-call situations.
• Participate in team and departmental meetings to support operational excellence and continuous improvement.

Qualifications

• Required Qualifications

• High school diploma or GED required.

• Minimum of 9 months of experience in an office, healthcare, customer service, or related environment.

• Ability to successfully complete Epic Scheduling competency requirements within 90 days of hire.

• Preferred Qualifications

• One or more years of experience in a healthcare provider office, call center, or similar customer-focused environment.

• Experience managing appointments, patient scheduling, referrals, and customer inquiries in a fast-paced setting.

• Strong communication, organizational, and customer service skills with a commitment to delivering an exceptional patient experience.

• All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

• Wellness

• Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

• Why work at Presbyterian?

• As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

• About Presbyterian Healthcare Services

• Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

• Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

• AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

• We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services