Medical Group Front Desk Specialist

Medical Group Front Desk Specialist

Summary: Be the welcoming connection that helps create a seamless patient experience from start to finish. In this role, you will coordinate each stage of the patient journey by scheduling appointments, processing referrals, updating patient information, and facilitating the Advanced Access scheduling process. Working closely with patients, providers, and care teams, you will help ensure timely access to care while delivering outstanding customer service. Your attention to detail, organizational skills, and commitment to exceptional patient experiences will play a key role in supporting efficient clinic operations and helping patients receive the care they need when they need it most.

Type of Opportunity: Full time Job Exempt: No Job is based: Lincoln County Medical Center - White Mountain Clinic Work Shift: Weekday Schedule Monday-Friday (United States of America)

Responsibilities

• Schedule patient appointments in accordance with established guidelines, providing patients with appointment details, preparation instructions, and location information. Monitor daily schedules, place appointment reminder calls, identify missed appointments, and coordinate rescheduling as needed. Proactively review provider schedules, identify potential issues or gaps, and take appropriate corrective action to support efficient clinic operations and patient access. Verify and maintain accurate patient demographic, insurance, and registration information to ensure a seamless patient experience and timely reimbursement. Serve as a primary point of contact for patients and visitors by answering incoming calls, documenting complete and accurate messages, and routing information to the appropriate team members. Provide general information regarding hospital, clinic, and department services, policies, and procedures. Retrieve and prepare patient records, forms, and supporting documentation as requested by patients, providers, or care teams. Ensure all activities are performed in compliance with HIPAA privacy and confidentiality standards. Build positive relationships with patients, providers, and the community by delivering exceptional customer service. Listen attentively to questions, concerns, and feedback, work to resolve issues promptly, and document patient compliments and complaints through established processes. Enter and manage referrals within Epic, supporting care coordination and helping patients navigate the referral process. Initiate approved referrals, distribute required documentation, and respond to patient inquiries regarding referral status and next steps. Demonstrate a strong understanding of the Advanced Access scheduling model by monitoring provider schedules, maintaining appointment availability, and making adjustments as needed to maximize patient access to care. Collaborate closely with providers, nurses, and care teams to ensure timely patient access. Follow team scheduling and same-day appointment guidelines, generate and track access-related forms, and support initiatives that improve patient flow. Recognize and appropriately handle urgent or emergent calls, following EMTALA guidelines and established protocols to ensure patients receive the appropriate level of care and response. Participate in department meetings and ongoing training opportunities to stay informed of operational updates, process improvements, and organizational initiatives.

What You'll Bring:

• Success in this role requires exceptional organizational skills, attention to detail, strong communication abilities, and a commitment to providing outstanding service. You'll play an important role in helping patients access the care they need while supporting a positive, efficient experience for both patients and providers.

Qualifications

• High school (G.E.D) required. Previous administrative experience preferred. All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits. Wellness and Employee Wellness programs are available.

• Why work at Presbyterian?

• As an organization, we are committed to improving the health of our communities. Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit, with a network of hospitals, a statewide health plan, and a growing multi-specialty medical group. We serve more than 580,000 members statewide and offer Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans. AA/EOE/VET/DISABLED. Presbyterian is a drug-free and tobacco-free employer with smoke-free campuses.

• Who We Are

• Here, we’re committed to a different way to make a difference. Presbyterian's story is the story of the remarkable people who have chosen to work here. Read more about our history and mission and consider joining our team to help support New Mexico's well-being.