Medical Front Desk Specialist

Medical Front Desk Specialist

We are looking for a Medical Front Desk Specialist to support daily front office operations for a non-profit healthcare organization in Charlotte, North Carolina. This contract position with permanent potential is ideal for someone who brings professionalism, warmth, and strong administrative skills to a patient-facing environment. The person in this role will serve as a key point of contact for patients, visitors, and staff while helping keep scheduling, communication, and office workflows organized and efficient.

Responsibilities

• Welcome patients, guests, and vendors, provide direction upon arrival, and ensure each visitor is routed appropriately.

• Answer and manage a high volume of incoming calls, respond to routine questions, and relay messages to the correct departments in a timely manner.

• Coordinate front desk activities such as patient check-in, appointment support, visitor assistance, and general reception coverage.

• Create, format, and update office documents, reports, presentations, and correspondence using standard business software.

• Maintain organized records by filing, retrieving, and updating documentation and reference materials as needed.

• Support office operations by monitoring incoming communications, scheduling meetings or events, and assisting with administrative projects.

• Order and track office supplies, help maintain equipment functionality, and assist with routine clerical and bookkeeping-related tasks.

• Work closely with internal teams and external contacts to ensure clear communication and smooth day-to-day operations.

• Follow all applicable privacy, compliance, and confidentiality standards, including appropriate handling of protected health information.

• Identify opportunities to improve office procedures and contribute to additional assignments that support the organization’s needs.

• Associate degree in administration or a related field is preferred, along with relevant front office or administrative experience.

• Demonstrated background in medical reception, patient scheduling, front desk coordination, or similar administrative support work.

• Proficiency with Microsoft Office applications and familiarity with electronic medical records systems.

• Strong verbal and written communication skills with the ability to interact professionally with patients, visitors, and staff.

• Working knowledge of medical terminology and an understanding of patient-facing processes in a healthcare setting.

• Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail.

• High standards of professionalism, integrity, flexibility, and collaboration in daily work.

• Compassionate and service-oriented approach with the ability to create a welcoming experience for diverse patient populations.

• TalentMatch

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• All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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