Medical Field Service Engineer

Medical Field Service Engineer

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

What you'll be doing

• Install, service and maintain Vantive products in line with acquired certifications
• Establish and maintain communication and partnership with customers, team members and business contacts
• Ensure all activities are performed following the available instructions and information, within the Quality system framework
• Ensure all activities are carried out with maximum attention towards GDP, GMP and EHS rules
• Report all relevant service activity, to ensure updated and accurate service data in the ERP service systems
• Immediately escalate to supervisor any complaint or issue linked to its service activities
• Identify and report any business opportunity with our customers
• Being a direct interface with our customers, mainly to handle complaints, it is essential to be able to handle stressful situations
• Team spirit and maximum flexibility is required
• Compliance with country specific requirements
• Perform phone assistance to patients or customers and participation to the on call duties program as defined in the on call policy (only exceptionally)

Specific tasks:

• Support Renal technologies for in-center therapies
• Participate to the on-call program for Renal technologies as per need (only exceptionally)

What you’ll bring

• Technical bachelor’s degree preferably in medical instruments or electro-mechanics or equivalent
• Initial experience in field service or technical support role would be an advantage
• Fluent Dutch with good English
• Customer focused and driven to deliver high quality service
• Strong problem-solving skills and technical competence
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Willingness to travel within Belgium with occasional travel to the Netherlands as required

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

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