Medical Device Complaints Specialist
About this role
About the Role The role provides effective technical support to the complaint handling process, resolves client issues, and escalates to meet process SLAs. It involves managing complaints from intake to closure, coordinating with SMEs, QAs, and Team Leads, and ensuring readiness for MDR reporting when applicable. What You'll Do
- Receives customer complaints through calls, emails, and faxes.
- Ensures accurate capture and entry of complaint information and owns the complaint handling process.
- Assesses complaints (events) for proposed MDR reportability and submits assessment to the client.
- Follows up for additional information and product returns.
- Acts as the primary, single-source customer contact.
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