Medical Communications

About the Role The Medical Communications role supports credibility and relationships with healthcare providers, patients, and industry clients by handling call center inquiries, adverse event intake, medical writing, and translation. This home-based, full-time position serves European markets and ensures regulatory-compliant post-marketing communications. What You'll Do

• Translation of English documents into the target language or vice-versa, delivering responses either on the phone or in writing.
• Triage and respond to drug information inquiries from physicians, pharmacists, nurses, other health care professionals, and consumers/patients.
• Disseminate drug information verbally or in writing.
• Identify adverse events and product complaints during interactions with customers; perform intake sufficient to generate initial adverse event and product complaint reports in compliance with EVERSANA-Medical Communications and client SOPs.
• Fulfill local Regulatory Authority regulations and requirements for post-marketing adverse event reporting.
• Assess what information needs to be obtained and the level or depth of information to be collected.
• Utilize writing skills for adverse event and product complaint narratives during intake as well as medical inquiry responses.
• Coordinate processes necessary for responding to quality-related complaints; liaise with QA, Regulatory Affairs, and the complainant.
• Utilize drug information skills to critically evaluate medical literature in researching and developing information for written dissemination to healthcare professionals.
• Take on miscellaneous projects including market and competitive product research, system development, sales training projects, and field liaison support.
• Medical Writing.
• On-call responsibilities on an as assigned basis.
• All other duties as assigned. What We're Looking For
• Education: Life Sciences or healthcare degree or equivalent.
• Experience and/or Training: Strong clinical background and excellent verbal/written communication skills.
• Language: English C1 level is obligatory; in addition, mother-tongue fluency in French is essential. Nice to Have
• Education: Pharma D / M Pharma, but other degrees such as BSc. or MSc. in Pharmacy also considered.
• Experience and/or Training: Call Center, Medical Information, pharmaceutical industry, and clinical experiences including medical writing.
• Language skills: fluent English along with native French.
• Technology/Equipment: Computer proficiency in Microsoft Word, Excel, and other Windows applications; experience with Medical Information Management Systems, Safety Databases, or equivalent.
• Positive Attitude and Energy: Exhibits an upbeat attitude, genuine interest in others, and a sense of humor.
• Communication Skills: Ability to develop and articulate ideas and information that generate understanding and motivate participation.
• Innovator: Transforms creative ideas into original solutions that positively impact the role.