About this role
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Medical Billing Supervisor to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Account specific roles & responsibilities:
- Oversee the end-to-end medical billing process, including claim submission, denial management, follow-ups, cash posting, and payment reconciliation.
- Lead, supervise, and provide guidance and coaching to the medical billing team.
- Monitor team productivity, billing accuracy, and performance against established targets.
- Handle escalated billing issues, claim denials, and payment discrepancies.
- Ensure compliance with HMO requirements, payer guidelines, and internal procedures.
- Track outstanding claims and accounts receivable to support timely reimbursement.
- Identify process gaps and implement improvements to enhance team efficiency and billing accuracy.
- Prepare performance reports and provide updates on team progress and operational concerns.
Requirements
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At least 1 - 2 years BPO experience handling US Healthcare account
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With at least 6 months of team lead / supervisory experience
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Good Working knowledge with HMO Billing (Claims, Denials, Cash Postings)
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Knowledge on Revenue Cycle Management/ Accounts Receivable is a PLUS
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Excellent written and verbal English communication skills
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Amenable to work onsite in Buendia, Makati or Shaw Blvd, Mandaluyong
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Willing to work night shifts
Benefits
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What can we offer you?
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Competitive salary and benefits
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Health Insurance with free dependents*
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10%-night differential
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Attendance Bonus
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Paid time off
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Convertible to cash leave credits
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Performance Appraisal
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Work-life balance
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A focus on growing your career path with us
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We encourage you to follow your passions and learn new skills
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Our commitment to you
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Strong culture and values-driven leadership
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We create opportunities for you to learn and grow at any stage of your career
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Continuous learning and innovation
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We foster an all inclusive environment where everyone thrives