About this role
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Medical Billing Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Account specific roles & responsibilities:
- Contact patients via phone, email, or mail to discuss outstanding balances, explain charges, and address any concerns or questions related to their bills.
- Work closely with insurance companies to resolve claims denials, rejections, or discrepancies, ensuring accurate and timely payment.
- Establish and negotiate payment plans with patients, based on their financial situation and organization policies.
- Confirm and update patient demographic and insurance information to ensure accurate billing.
- Maintain detailed records of all communications, payment arrangements, and actions taken in the collections process.
- Stay informed about healthcare billing regulations, compliance requirements, and privacy laws (e.g., HIPAA) to ensure all practices are in accordance with industry standards.
- Provide exceptional customer service, demonstrating empathy and professionalism in all interactions with patients and responsible parties.
Requirements
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At least 1 year BPO experience handling US Healthcare account
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Good Working knowledge with Medical Billing (Accounts Receivable)
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Excellent written and verbal English communication skills
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Amenable to work onsite in Buendia, Makati or Shaw Blvd, Mandaluyong
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Willing to work night shifts
Benefits
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What can we offer you?
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Competitive salary and benefits
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Health Insurance with free dependents*
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10%-night differential
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Attendance Bonus
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Paid time off
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Convertible to cash leave credits
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Performance Appraisal
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Work-life balance
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A focus on growing your career path with us
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We encourage you to follow your passions and learn new skills
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Our commitment to you
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Strong culture and values-driven leadership
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We create opportunities for you to learn and grow at any stage of your career
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Continuous learning and innovation
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We foster an all inclusive environment where everyone thrives