About this role
- Overall in charge of the day-to-day operations of the center.
- Responsible for the attainment of client-set goals, efficiency targets, and overall center performance.
- Communicate with employees and customers to ensure prompt and courteous attention to all questions regarding products and services.
- Responsible for knowing the intricacies and compliance standards of all key benefit management programs.
- Handles and reviews disciplinary actions directly with employees, i.e., verbal warnings, records of discussion, and formal disciplinary documentation.
- Continuously coach the team to ensure the individual and team performance goals are achieved.
- Serves as point of escalation for procedural and technical issues and coach staff regarding how to effectively resolve the issue(s)
- Tracks and monitors team performance; provides feedback to agents.
- Conducts formal performance appraisals of direct reports and prepares and communicates performance reviews and development recommendations.
- Highly motivated, self-starter who works independently using all available resources, policies, and procedures to work effectively and meet deadlines in an atmosphere of multiple projects and shifting priorities.
Roles and Responsibilities
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Processing Referrals to BH Clinicians
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Assist with Inquires for All Telos Health Systems Employees
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Admin Assistance
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intake coordination
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Requirements
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Non-negotiable Requirements
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License/s: n/a
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Certification/s: n/a
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Work Experience (Same Function): 6 months
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English communication (Verbal): Good
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English communication (Written): Good
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Skills / Industry Requirements
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Customer Service Skills Soft Desired
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Interpersonal Skills Soft Desired
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Flexibility Soft Required
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Attention to detals Soft Required
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Benefits
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Convertible to Cash Leave Credits
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Health Insurance with free dependents
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Annual Performance Appraisal
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Paid time off
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10% night differential
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Our commitment to you
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Stong culture and values-driven leadership
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We create opportunities for you to learn and grow at any stage of your career
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Continuous learning and innovation
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We foster an all-inclusive environment where everyone thrives