Medical Biller/Collections Specialist

Medical Biller/Collections Specialist

We are looking for a Medical Biller/Collections Specialist to join a healthcare team in Newport Beach, California in a Contract to permanent role. This position focuses on supporting patient billing activities, answering account-related questions, and helping resolve balance and insurance issues with care and empathy. The ideal candidate is comfortable working with billing systems, reviewing payer information, and keeping account records accurate while managing daily follow-up tasks.

Responsibilities

• Handle inbound and outbound communication with patients regarding billing matters, payment questions, and account balances while delivering courteous service.

• Update billing records and enter account information accurately within the appropriate billing platform.

• Retrieve and examine Explanation of Benefits documents from insurance carrier websites to support claim and payment review.

• Use Office Ally or comparable clearinghouse tools to research claim status and verify insurance-related details.

• Access insurer portals directly to gather claim information when it is not available through the clearinghouse.

• Conduct follow-up efforts on unpaid patient balances and collection accounts in a respectful and thorough manner.

• Explain coverage details, outstanding amounts, and available payment options to patients in a clear and compassionate way.

• Maintain organized documentation, including account notes, billing activity, and payment-related updates.

• Provide general administrative and data entry support as needed to assist daily billing operations.

• Previous experience in medical billing, collections, customer service, or a healthcare office setting is preferred.

• Working knowledge of insurance billing processes, Explanation of Benefits review, and patient account follow-up is helpful.

• Familiarity with Lytec, Office Ally, or similar medical billing applications is an advantage, but not required.

• Strong computer proficiency with accurate data entry and the ability to navigate multiple systems efficiently.

• Excellent attention to detail and a consistent focus on maintaining precise records.

• Ability to work independently, stay organized, and balance multiple responsibilities effectively.

• Detail-focused, empathetic communication skills when discussing sensitive financial matters with patients.

• Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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• All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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