About this role
About the Role Archbright, partnering with the Center for Dialog & Resolution (CDR), is seeking a Mediation Services Manager to oversee the Mediation Services Program in Tacoma, WA. The role plans program work, assigns caseloads, supervises staff and volunteers, and coordinates activities with the court and legal community, fostering an inclusive, professional climate aligned with CDR's mission. This is an in-office position with occasional evening/weekend work, with the potential for hybrid work from home after 6 months. What You'll Do
- Manage the Mediation Services Program: plan program work, assign caseloads, supervise staff, and coordinate activities of the program and volunteer mediators
- Collaborate in developing overall program goals, objectives, and policies; emphasize relationship-building within the court and legal community
- Lead with a people-first approach, model professional conduct, and support staff, volunteers, clients, and community
- Monitor case progress to ensure high-quality service and effective communication with judges, attorneys, and other stakeholders
- Report to Associate Director and work with Mediator Manager to oversee staff and volunteer mediators What We're Looking For
- GED and 5+ years of professional-level experience in case management and/or escalated customer service
- Supervisory experience; ability to provide timely and constructive feedback
- Preferred Bachelor’s degree; preferred Certified Mediator or current Mediator-in-Training or ability to obtain within 6 months
- Strong communication and listening skills; empathetic while impartial
- Proficient in database usage and Microsoft Office 365 (Word, Excel, PowerPoint, SharePoint, OneNote, Teams, Outlook) and Zoom
- Experience with or within court or legal systems; familiarity with local community service organizations/resources (preferred)
- Highly organized, detail-oriented with strong follow-through and critical thinking Nice to Have
- Conflict resolution experience or experience in a conflict-resolution setting
- Prior experience in the non-profit sector Compensation & Benefits
- Hourly rate: $28-$34/hour
- In-office position in downtown Tacoma, WA with occasional evening/weekend work; potential for hybrid work from home after 6 months
- Medical, dental, vision; basic life/AD&D; 2% employer retirement contributions; 15 PTO days per year; 12 paid holidays; paid trainings