Media Operations & Governance Manager

Job title: Media Operations & Governance Manager

At Zenith, we are a connected team with purpose. We are driven to create new perspectives through modern media. We believe marketing is a powerful investment that can build and grow brands and increase business profitability. So we unlock opportunities for growth by placing consumer behavior, attitudes, and insights at the heart of everything we do. We pride ourselves on delivering return on investment, imagination, and insight.

Central to this vision is the knowledge that we are only as good as our people. To grow our clients' business, we need to attract, retain, develop, and grow the brightest talent in the industry. We know it is not the sum of one but the sum of all of us that make us great. Our behaviors are: Be Bold, Be Kind, Be Better Together.

We’re determined to eradicate any barriers that prevent our people from achieving their fullest potential.

We offer progressive flexible working options to everyone at all levels - it’s not a policy. It’s behavior-led and reinforced through our values.

Mental health & wellbeing is something we consider a priority - it's championed by our own people internally and is a regular conversation.

We have a lot of fun - we’re constantly looking at reinventing how we’re connecting with each other.

Overview

About the role

We're looking for a commercially minded and detail-oriented Media Operations & Governance Manager to work on Australia's most significant and high-profile tourism accounts.

This is a unique opportunity to sit at the intersection of media, finance and operations, supporting a complex, globally connected account with substantial investment across multiple international markets. You'll play a critical role in ensuring financial accuracy, operational excellence and governance compliance, while collaborating with stakeholders across Australia and around the world.

Working closely with senior agency leadership, finance teams and market leads, you'll gain exposure to large-scale budget management, global campaign operations, international reporting frameworks and commercial decision-making.

If you’re motivated by solving complex challenges, working at scale, and building something with real influence - this is a career-defining opportunity that will allow you make a genuine impact on one of the largest accounts in the Australian media landscape.

What you will do with us:

• Oversee governance frameworks, operational processes and service delivery controls across multiple markets.
• Monitor compliance with operational standards, agreed processes and governance requirements.
• Manage global account budgets, forecasting and financial performance tracking.
• Deliver consolidated reporting, variance analysis and actionable insights for stakeholders.
• Ensure consistent reporting structures, taxonomies and governance standards across markets
• Own the end-to-end client billing process, including retainers, project fees and approved out-of-scope work.
• Manage revenue recognition, accruals, work in progress and unbilled revenue in line with contractual requirements.
• Oversee accounts receivable, debtor management and working capital performance.
• Act as the key point of contact for billing queries, reconciliations and issue resolution.
• Manage global retainer allocations, recharge processes and intercompany billing activities.
• Monitor foreign exchange impacts and perform reconciliations across international markets.
• Maintain documentation, allocation methodologies and commercial governance processes.
• Provide analysis and recommendations to support financial decision-making.
• Partner with account leadership and finance teams to support commercial management and contract administration.
• Assess the commercial and financial impact of client requests and scope changes.
• Build strong relationships with client stakeholders, finance teams, media operations teams and senior leaders across markets.
• Translate financial, operational and campaign data into clear recommendations and business insights.

What You’ll Bring:

• Experience managing governance frameworks, operational processes and cross-functional stakeholder groups, ideally within a media agency.
• Experience within media finance, client accounting, marketing services or a related commercial environment.
• Strong understanding of financial controls, revenue recognition, accounts receivable and working capital management.
• Experience managing multi-market budgets, client billing arrangements and cross-border financial processes.
• Working knowledge of digital media campaign delivery and performance reporting.
• Experience extracting and analysing data from digital media platforms such as Google Ads, DV360, CM360, Meta or TikTok.
• Ability to interpret campaign, financial and operational data and translate it into meaningful insights.
• Proven experience supporting audits, compliance programs and governance initiatives.
• Advanced Excel skills and strong financial analysis capability.
• Strong communication, stakeholder management and relationship-building skills.
• High attention to detail, strong organisational skills and a continuous improvement mindset.
• Experience in media operations, campaign governance, reporting platforms such as Power BI or Looker Studio, or multi-currency environments will be highly regarded.
• Demonstrated ability to prioritise, manage multiple workstreams, and operate effectively in fast-paced environments.
• A clear sense of operational rigour and governance, including budget stewardship, risk awareness, and accountability.

What you're looking for:

• A supportive and collaborative culture.
• Clients who are encourage innovative thinking and are open to b