About this role
Job title: Medewerker Customer Service (36-40u)
About the Role This role supports CI wearers and healthcare professionals in the Benelux region by delivering high-quality customer service, handling orders and product exchanges, and providing first-line troubleshooting. You will also ensure data accuracy in CRM (Salesforce) and SAP and collaborate with logistics to ensure timely shipments.
What You'll Do
- Respond to inquiries via phone and email from CI wearers, business partners, and colleagues (local and international).
- Provide first-line troubleshooting for unexpected product issues.
- Process orders and product exchanges (new/return) in SAP.
- Process invoices for locally shipped orders.
- Maintain up-to-date master data in CRM (Salesforce) and SAP.
- Work closely with logistics to ensure timely follow-up of shipments.
What We're Looking For
- Eye for detail and empathy for CI wearers and their families.
- Ability to switch between tasks quickly and set priorities in a sometimes hectic day.
- Proficiency in Dutch and English, spoken and written.
- Strong communication skills (speaking and listening).
- Experience with CRM (Salesforce) and SAP is nice to have, but not required; able to quickly learn new systems.
Nice to Have
- Experience with Salesforce and SAP is a plus.
Compensation & Benefits
- Attractive working environment in an innovative, international company with room for ideas and ongoing innovation.
- Contribution to improving the quality of life for CI users and a highly motivated team.
- Competitive salary aligned with role and experience and excellent primary and secondary benefits.