Mechanical Principal Engineer-Data Center IT Solutions Deployment and Escalations

Mechanical Principal Engineer-Data Center IT Solutions Deployment and Escalations

Dell Technologies is leading the transformation of AI infrastructure, delivering high-performance, liquid-cooled platforms that power next-generation workloads. Our teams solve some of the most complex engineering challenges in the industry. Join us to do the best work of your career and make a measurable impact by enabling deployment and success of advanced AI systems at global scale.

Why Work with Us

Dell Technologies is leading the transformation of AI infrastructure, delivering high-performance, liquid-cooled platforms that power next-generation workloads. Our teams solve some of the most complex engineering challenges in the industry. Join us to do the best work of your career and make a measurable impact by enabling deployment and success of advanced AI systems at global scale.

Responsibilities

• What You’ll Achieve
• Lead Customer Escalations & Technical Resolution: Serve as the primary customer-facing mechanical/thermal expert for AI platform escalations, driving end-to-end resolution of critical factory, deployment, and post-deployment issues involving Direct Liquid Cooling (DLC) systems.
• Troubleshoot & Optimize Liquid Cooling Infrastructure: Diagnose and resolve complex issues across cold plates, manifolds, tubing, quick disconnects, CDUs, pumps, flow control, leak detection, and monitoring systems while validating thermal performance, flow balance, and cooling efficiency in real-world environments.
• Drive Reliability, Root Cause Analysis & Continuous Improvement: Conduct deep root cause investigations (RCA), implement corrective and preventive actions (CAPA), analyze fleet-wide telemetry and failure trends, and lead design, quality, and cost improvements based on factory and field feedback.
• Support Product Development & Manufacturing Scale-Up: Partner with cross-functional teams to support new product introductions (NPI), pilot builds, high-volume manufacturing ramps, deployment readiness, and successful integration within customer data center environments.
• Provide Technical Leadership & Stakeholder Communication: Communicate technical findings, mitigation strategies, and recommendations to customers, executives, and field teams while influencing next-generation AI platform and DLC architectures and maintaining engineering documentation, escalation reports, and ECR/ECO records.

Qualifications

• Take the First Step Towards Your Dream Career Essential Requirements:
• Advanced Mechanical & Thermal Engineering Expertise: Bachelor’s degree in Mechanical Engineering or related field (Master’s preferred) with 10+ years of experience in mechanical and thermal engineering, including deep expertise in Direct Liquid Cooling (DLC), thermal system design, fluid mechanics, heat transfer, and thermal optimization.
• High-Performance Computing & Data Center Knowledge: Strong understanding of AI/HPC platforms, GPU servers, high-density compute environments, and data center cooling infrastructure, including facility-level cooling integration.
• Reliability, Failure Analysis & Issue Resolution: Proven track record in failure analysis, reliability engineering, root cause methodologies, and leading customer-facing escalations and complex field issue resolution.
• Manufacturing & Operational Support: Experience supporting factory operations, manufacturing processes, supplier quality management, and product deployment activities in fast-paced global environments.
• Technical Leadership & Communication: Proficiency with CAD tools (Creo, SolidWorks, NX) and engineering documentation, combined with excellent executive-level communication, multitasking capabilities, and willingness to travel for customer and factory support.

Desirable Requirements:

• Advanced Cooling Systems & Thermal Analysis: Experience with coolant chemistry, corrosion control, filtration, fluid quality management, ASHRAE and OCP liquid cooling standards, CDUs, hybrid/immersion cooling solutions, and CFD/FEA modeling with laboratory validation of thermal-fluid systems.
• Operational Excellence & Data Center Scale Deployment: Background in Six Sigma/Lean methodologies (Black Belt preferred), large-scale reliability and field-return data analysis, and deployment/support of cooling infrastructure in hyperscale or enterprise data center environments.

Compensation

Dell is committed to fair and equitable compensation practices. The salary range for this position is $145k - $187k.

Benefits and Perks of working at Dell Technologies

Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com

Job Info

• Job Identification 294816

• Job Category Mechanical Engineering

• Posting Date 09/11/2026, 03:50 PM

• Apply Before 10/31/2026, 01:00 AM

• Job Schedule Full time

• Locations 701 E. Parmer Lane, Austin, TX, 78753, US

• Total Compensation Range USD 152000- USD 209000