Mechanic I

Company Description

Explore limitless possibilities, dreams and adventures on Hawai’i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai’i’s heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive.

Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai‘i’s warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor.

Resort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center and a 10-court tennis pavilion. Inspired by culture, well-being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai‘i.

What is in it for you:

• benefit available for fulltime or part time employees while being a part of the Fairmont Orchid ‘Ohana
• Premium preferred provider medical/drug/vision benefits at competitive prices
• We put you first & value you with employer paid coverage for group life and accidental insurance coverage ($7,500) + Coverage is available for your ‘ohana!
• We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program.
• Don’t just live in the moment – own your moment with 11 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately
• We go the extra mile by offering 50% discounts at hotel restaurants, 30% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls.
• We are globetrotters taking advantage of our Travel Program with employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)
• Complimentary meals in our employee dining facility

Job Description

Mechanic I

Join our Luxury Hospitality Team

Position Summary

At our luxury resort, the Mechanic I plays a critical role in ensuring the safety, comfort, and seamless operation of all resort facilities. This position is primarily responsible for the maintenance, repair, troubleshooting, and preventive maintenance of critical building systems, including central plant operations, HVAC systems, electrical systems, plumbing infrastructure, chilled and hot water generation systems, fire life safety systems, and resort utilities.

The Mechanic I supports the resort's commitment to exceptional guest experiences by maintaining luxury standards, ensuring operational reliability, and promoting a safe, healthy environment for guests and colleagues.

Essential Duties and Responsibilities

Central Plant & Building Systems

• Troubleshoot, Diagnose, Perform repairs, maintenance, and preventive maintenance of:
• Central plant equipment
• HVAC systems
• Chilled water systems
• Hot water generation systems
• Power distribution systems
• Emergency generators
• Fire alarm and fire suppression systems
• Monitor, inspect, and record operating conditions, equipment readings, and performance metrics.
• Operate and maintain chillers, pumps, cooling towers, air handling units, and related mechanical systems.
• Schedule and manage energy management systems, including:
• Allerton Building Management System
• Inncom Guest Room Energy Management System
• Conduct mechanical and electrical troubleshooting of facility systems.
• Repair, align, and maintain pumps, motors, and associated equipment.
• Ability to work independently and/or lead those positions that support the position.

Preventive Maintenance

• Maintain accurate preventive maintenance schedules and records.
• Complete work orders in a timely and professional manner.
• Maintain inventory levels of critical spare parts, supplies, and equipment.
• Assist in forecasting parts and replacement requirements.

Safety and Security Compliance

• Follow OSHA safety standards and hotel safety procedures.
• Maintain awareness of electrical, plumbing, mechanical, and refrigeration regulations.
• Support fire and life-safety inspections.
• Comply with environmental, safety, and EPA regulations.
• Leads critical incident in any crisis
• Follow all resort safety policies, procedures, and emergency response protocols.
• Comply with all applicable federal, state, county, and company safety requirements.
• Immediately report workplace accidents, injuries, illnesses, unsafe conditions, property damage, or near-miss incidents.
• Utilize proper lifting techniques and safe body mechanics.
• Wear required personal protective equipment (PPE) and uniforms as designated by the position.
• Follow safe operating procedures when using equipment, tools, machinery, chemicals, or vehicles.
• Participate in required safety training, drills, certifications, and emergency preparedness programs.
• Maintain awareness of surroundings to prevent accidents involving guests, employees, contractors, or visitors.
• Support fire life safety, evacuation procedures, hurricane preparedness, tsunami preparedness, and other emergency response initiatives.
• Protect confidential guest and employee information in accordance with company policies.
• Ensure compliance with hotel policies and service standards.
• Respond to emergencies, accidents, and security concerns.
• Coordinate with Loss Prevention regarding safety and security matters.
• Maintain awareness of suspicious activity and security risks.
• Ensure compliance with federal, state, local, and company regulations.
• Promote workplace safety and risk mitigation practices.

Water Systems & Recreation Facilities

• Conduct chemical testing and water quality management.
• Maintain swimming pools, spas, ponds, water features, and aquatic systems.

Resort Maintenance

• Repair and maintain:
• Masonry
• Finishes
• FF&E (Furniture, Fixtures & Equipment)
• Guestrooms
• Back-of-house areas
• Assist with maintenance and repair of commercial kitchen equipment.
• Ability to organize and manage the engineering work order system by prioritizing and completing complex work orders with good annotation

Guest Engagement

• Respond promptly and professionally to guest room maintenance calls.
• Maintain a strong focus on guest satisfaction and luxury service standards.
• Communicate effectively with guests and colleagues.
• Minimize any guest disruption and handling sensitive situations in a professional manner
• Deliver service consistent with the resort’s luxury brand standards.
• Maintain professional appearance, grooming and conduct at all times.
• Demonstrate the spirit of aloha, respect, teamwork and professionalism, a role model for all Accor Values.
• Provide detailed information regarding resort amenities, restaurants, activities, and local attractions.
• Anticipate guest needs and proactively offer assistance.
• Take immediate ownership of guest requests and ensure timely follow-up.
• Handle guest concerns with empathy, urgency, and professionalism.
• Support service recovery efforts and communicate opportunities to leadership.
• Create memorable guest experiences that encourage loyalty and return visitation.
• Guest Service Commitment (Section 7.a of the Collective Bargaining Agreement)

Supportive Functions

In addition to the essential functions, this position may:

• Replace HVAC filters and clean coils.
• Clean air registers and duct systems.
• Obtain vendor quotations and prepare requisitions.
• Assist in other engineering disciplines as needed.
• Participate in department projects and capital improvements.
• Provide support during emergencies and severe weather events.
• Perform additional duties assigned by leadership.
• Train and mentor engineering colleagues when requested.
• Support sustainability and energy conservation initiatives.

Training Responsibilities:

• May provide task training and operational guidance to less experienced technicians.
• May assist with onboarding and cross-training within the department.
• May lead a project within the hotel with the partnership of Mechanic II, Mechanic III, Mechanic IV

Cleanliness Expectations

• Maintain a clean, organized, and p