About this role
Senior Loss Adjuster - High Net Worth & Major Loss
Location: Field-based Salary: Competitive + Benefits Handle Exceptional Claims. Deliver Outstanding Outcomes.
Are you an experienced Property Loss Adjuster looking to take on some of the most complex and high-value claims in the market?
We're looking for a talented and customer-focused Senior Loss Adjuster to join our specialist team, managing a diverse portfolio of High Net Worth, Major Loss and complex property claims, including subsidence and escape of oil incidents. This is a fantastic opportunity to work with prestigious clients, high-value properties and challenging losses that will test and develop your technical expertise.
You'll play a pivotal role in guiding policyholders through difficult circumstances, delivering exceptional service while providing expert technical advice to clients, brokers and insurers.
What will your day look like:
As a Senior Loss Adjuster, you'll take ownership of claims from instruction through to settlement, ensuring every case is managed proactively, accurately and professionally.
Key responsibilities include:
- Managing a portfolio of High Net Worth, Major Loss and complex property claims.
- Delivering market-leading customer service aligned to demanding client expectations.
- Conducting investigations, site visits and assessments to determine cause, extent and value of losses.
- Producing high-quality reports and technical recommendations for insurers and clients.
- Maintaining regular communication with policyholders, brokers, insurers and other stakeholders throughout the claims journey.
- Ensuring all claims are progressed efficiently and in line with service level agreements and performance targets.
- Building strong relationships with clients and brokers to support long-term partnerships and business growth.
- Working collaboratively with colleagues and specialist suppliers to achieve the best possible outcomes.
- Identifying opportunities to utilise wider Davies Group services for the benefit of customers and clients.
- Participating in a one week in three out-of-hours on-call rota for a key client account.
Knowledge and Abilities:
We're keen to hear from individuals who combine strong technical adjusting expertise with exceptional relationship management skills.
You'll ideally have:
- Proven experience handling property claims within a loss adjusting environment.
- Strong knowledge of High Net Worth and domestic property claims.
- Previous exposure to major loss claims, or a desire to develop within this area.
- Progress towards, or completion of, ACILA, FCILA or an equivalent professional qualification.
- Excellent written and verbal communication skills.
- The ability to manage multiple priorities in a fast-paced, changing environment.
- Outstanding customer handling and stakeholder management skills.
- A proactive, resilient and solutions-focused approach.
- Strong attention to detail and commitment to technical accuracy.
- A full UK driving licence.
Benefits
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Career & Purpose
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Davies Innovation Lab
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Leadership training programme
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Funding for professional qualifications
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Thrive at Davies; learning opportunities
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Environmental & Social
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The Davies Foundation
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Local charity funding
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Pennies To Heaven
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Employee Resource Groups
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Employee volunteering programme
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Financial Health
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Pension, 5% employee and 5% employer contribution
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My Choices at Davies provides; High Street discounts and Financial wellbeing hub
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Life assurance: x4
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Refer a Friend
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Cycle to Work Scheme
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Lease car salary sacrifice
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Davies Incentive Plan
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Enhanced maternity, paternity and adoption pay
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Mental, Physical & Emotional Wellbeing
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Wellbeing centre; move, munch, money & mind focus
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Discounts with 100's of UK retailers
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EAP; 24/7 confidential helpline
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25 days holiday, increases to 26 days after 5 years and 27 after 10 years
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Flexible working
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Dress for your day
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Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
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Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan