About this role
POSITION SUMMARY
We are seeking a skilled and motivated Repair Management Specialist to join our team. The ideal candidate will have a proven ability to lead process improvements and communicate effectively with both internal and external stakeholders. This role requires a proactive individual with a data-driven mindset and advanced technical skills to support the Repair Management team and drive operational efficiency.
JOB RESPONSIBLITIES
- Follow up with vendors to obtain repair quotes.
- Interaction with vendors and internal areas to dispute quotes.
- May need to generate Purchase Orders according to Embraer policies.
- Assist the Repair Management team with the activities of the area.
- Interact internally and externally to expedite repaired parts return to Embraer and its customers.
- Support meetings and conference calls related to the Repair Management activities.
- Support the Repair Management team and leadership with reports.
- Work to solve discrepancies related to the repair management activities/paperwork. ➢ Participate in special projects - Kaizen.
- Update operational systems with repair information.
- Continually seeks opportunities to improve process flow and work efficiency.
- Performs other tasks related to the Repair Management team as requested periodically.
- Structure processes, aiming for simplicity through automation of routines and tasks.
- Implement, manage, and serve reports and visibility for Embraer's after-sales repair and asset management area with high availability. ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES
Education
- Bachelor’s degree in Business Administration, Economics, and similar areas (Desirable)
Experience
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Generally, at least 3 years of customer service experience or supply chain & procurement. Knowledge, Skills & Abilities:
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Assignments require basic knowledge of a technical or functional area.
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Rapid learning and application of new information and concepts within the functional area takes place.
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Aeronautical familiarization (Desirable)
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Strong communication and analytical skills, with the ability to lead discussions and drive process improvements.
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Data-driven mindset capable of performing complex data analyses and presenting results clearly and concisely.
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Demonstrate negotiation techniques and customer services abilities.
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Organized and detailed oriented
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Team player
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Sense of urgency
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Process Discipline
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Comprehends value-based management fundamentals (Shareholder Satisfaction x Customer Satisfaction x Employee Satisfaction) and employment law (sexual harassment, disability, discrimination, labor laws, etc.).
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Proficient in Outlook, internet browsers, Microsoft office (Word, Advanced Excel, and Power Point), SAP.
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English language fluency
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Working Conditions / Environment/ Special Requirements
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Ability to work in a safe, professional manner, adhering to all regulatory requirements, including OSHA, EPA, State, and Federal regulations.
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GENERAL COMMITMENT FOR ALL EMPLOYEES
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Commitment to company values and compliance with department norms, policies, directives, and procedures.
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Incorporates Lean and P3E processes and concepts into daily activities.
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Strive for continuous improvement of processes and procedures.
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Honors and protects confidential and proprietary documents and information.
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Satisfies work schedule requirements.
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The job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required by the employee.
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Performs other duties as assigned.
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Embraer is an Equal Opportunity Employer.