About this role
Master Data Team Leader (m/f/d)
Hybrid, Kraków
We’re looking for Master Data Team Leader for Amer Sports office in Kraków
Amer Sports is a global collective of iconic sports and outdoor brands, powered by a community of people who share a passion for authenticity, impact, and excellence. We bring together leading brands, talented teams, and a culture built on collaboration.
As part of the newly established Master Data team, the Master Data Team Leader is responsible for the daily operations and performance of the master data team. The role focuses on leading and developing people, ensuring service delivery in line with agreed KPIs and SLAs, safeguarding data quality in day-to-day execution, and continuously seeking improvements and automation opportunities in manual activities.
What you will be doing:
Operations & service delivery Manage day-to-day operations of the master data team, ensuring timely and accurate creation, maintenance, and deactivation of master data records (e.g., chart of accounts, cost centers, vendor and customer data, fixed assets, retail stores). Ensure requests are processed in line with agreed SLAs, quality standards, and internal control requirements. Organize and prioritize the team's daily workload, managing volumes, backlogs, and peak periods (e.g., month-end and year-end close). Act as first point of escalation for operational issues and coordinate their resolution with stakeholders. Ensure adherence to data governance policies, standards, and procedures.
People management Lead, coach, and develop a team of master data specialists; conduct regular 1:1s, feedback sessions, and annual/mid-year performance reviews. Set clear individual objectives aligned with team KPIs and monitor progress throughout the year, address underperformance in line with company processes. Manage the full employee lifecycle: recruitment, onboarding, development, career pathing, succession planning, and retention; monitor and act on attrition and engagement results. Manage capacity planning, work allocation, holiday/absence coverage, and cross-training to ensure business continuity. Recognize and reward performance; build an engaged, collaborative team culture. Handle team administration: approval of timesheets, absences, and overtime, and ensure team compliance with company policies and the code of conduct.
Team routines & daily management Run daily huddles and regular team meetings; maintain visual management boards (workload, KPIs, issues) to steer daily performance. Cascade organizational communications and changes to the team and gather feedback upward.
KPI & performance management Define, track, and report operational KPIs (e.g., turnaround time, data quality/accuracy rate, request volumes, SLA compliance, first-time-right). Prepare and present regular performance dashboards and operational reviews for the stakeholders. Analyze KPI trends and root causes of errors or delays