About this role
PRINCIPAL OBJECTIVE OF POSITION
A front-line marketing executive, who qualifies leads, provides guest service and generates tour flow by performing the following duties. Supports the In-house team VSC teams with all “heart of the house” guest service, including welcome calls, reservations, tee times, tours and excursion ticket sales, concierge fact sheets, stocking of materials, brochures, maps, etc. Offer value-add guest services to ensure the teams hit their VPG and tour goals. Ensure all guest expectations are met and exceeded.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Positively represent the Company at any off-site locations and maintain a collaborative working relationship with hotel and other tourist industry affiliate employees.
- Provide concierge services to all resort guests and owners in keeping, maintaining the “service first, product second” approach.
- Provide excellent guest services, including accurate tourist information.
- Inspire confidence in the Company through professionalism.
- Determine guests' eligibility for promotional, gifted presentations, according to the standards described in training.
- Attract eligible guests to preview the Company vacation ownership program using premiums (gifts).
- Fully inform every guest about the preview, accordin