Marketing and Communications Lead

Marketing and Communications Lead

Job Summary

As the heartbeat of the Australian music industry, Support Act delivers vital Crisis Relief and mental health services to music workers in need. From our Wellbeing Helpline and tailored mental health initiatives to First Nations programs and the iconic AusMusic T-Shirt Day, we’re here for Australian music and the broader creative community.

We're looking for a Marketing and Communications Lead to shape how we connect with the people at the heart of our work, and those who make our work possible. From music workers reaching out to our Crisis Relief team or Wellbeing Helpline, to event attendees, donors and funders, you'll make sure every audience hears from us clearly and with care.

What you'll do

• Develop and deliver our annual marketing and communications plan, and run a marcomms calendar that serves fundraising, mental health programs, First Nations programs, Crisis Relief and general communications

• Look after the Support Act brand, protecting the trust and respect we've built across the music industry and beyond

• Lead our email communications in Mailchimp, and own our WordPress website and social media channels

• Write compelling copy for newsletters, social posts, appeals and campaigns, and source impact stories with care and consent

• Play a key role in planning and delivering AusMusic T-Shirt Day

• Work with our PR and web development agencies, and mentor junior staff members

• What you'll bring

• Strong experience with Mailchimp or similar EMS and experience is managing a WordPress website

• Proven campaign copywriting skills, with examples of your work

• Experience managing social media for an organisation, and confidence with Canva

• Experience using Salesforce or a similar CRM

• Knowledge and understanding of conversion tracking and data analytics

• Experience communicating about mental health, with an understanding of safe messaging guidelines such as Mindframe

• Experience communicating respectfully with First Nations communities, or a willingness to learn

• Not-for-profit experience and fundraising copywriting are highly regarded

• Why join us

• Meaningful work that makes a real difference for the Australian music community

• A friendly, efficient and passionate team

• Fully remote, anywhere in Australia

• Not-for-profit salary packaging to boost your take-home pay

• Supporting Materials

• Marketing & Communications Lead (2026-09).pdf

• Apply now